Psychiatric Admissions Coordinator
il y a 2 semaines
We are seeking a highly skilled and compassionate Psychiatric Admissions Coordinator to join our team at McLean Hospital. As a key member of our admissions team, you will be responsible for facilitating the inpatient admission process for psychiatric and substance abuse referrals across four campuses. Your expertise will ensure that patients receive timely and effective care, while also providing a high level of customer service to patients, families, and referring professionals.
Key Responsibilities- Conduct thorough interviews with patients, family members, or referring professionals to obtain clinical and demographic data, following established admission procedures.
- Gather comprehensive and accurate information relevant to the need for inpatient admission, ensuring minimal need for clinicians to recollect same data.
- Review EPIC records for patients being referred within MGB, reviewing clinical, medical, and ED timelines to review patients' full clinical presentation.
- Triage urgent and emergent calls to appropriate levels of care, including referral of patients in crisis to emergency rooms when indicated and/or contacting 911 regarding patients at immediate risk.
- Respond to preadmission inquiries promptly, as indicated by lack of complaint.
- Interact with patients, family members, or referring professionals in a courteous and professional manner, as indicated by lack of complaint.
- With medically or psychiatrically complicated cases, review inquiries with Unit Nursing Supervisor or Doctor on Call or department manager in a timely and professional manner, as indicated by lack of complaint.
- Provide MGB-wide bed searches following established triage procedures.
- Bachelor's degree in a related field or equivalent experience.
- Three to five years of experience in a mental health care setting, with at least one year as a psych triage associate.
- Strong interviewing skills, clinical knowledge of psychiatric diagnoses and treatment, data entry, and excellent interpersonal communication skills.
- Ability to handle sensitive information with discretion and good judgment.
- Knowledge of computer terminals, EPIC, and Microsoft Teams preferred.
McLean Hospital is an Affirmative Action Employer, committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Psychiatric Admissions Coordinator
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