Psychiatric Admissions Coordinator
il y a 5 jours
We are seeking a highly skilled and compassionate Psychiatric Admissions Coordinator to join our team at McLean Hospital. As a key member of our admissions team, you will be responsible for facilitating the inpatient admission process for psychiatric and substance abuse referrals across four campuses.
Responsibilities- Interview patients, family members, or referring professionals to obtain clinical and demographic data, following established admission procedures.
- Gather comprehensive and accurate information relevant to the need for inpatient admission, as demonstrated by minimal need for clinicians to recollect same data.
- Review EPIC records for patients being referred within MGB, reviewing clinical, medical, and ED timelines to review patients' full clinical presentation.
- Triage urgent and emergent calls to appropriate levels of care, including referral of patients in crisis to emergency rooms when indicated and/or contacting 911 regarding patients at immediate risk.
- Respond to preadmission inquiries promptly, as indicated by lack of complaint.
- Interact with patients, family members, or referring professionals in a courteous and professional manner, as indicated by lack of complaint.
- With medically or psychiatrically complicated cases, review inquiries with Unit Nursing Supervisors or Doctors on Call or department managers in a timely and professional manner, as indicated by lack of complaint.
- Provide MGB-wide bed searches following established triage procedures.
- Review clinical and financial information in EPIC according to established procedures to make referrals to participating MGB facilities, based on clinical needs and managed care contracts.
- Act as a resource to MGB-wide facilities regarding services and bed availability within MGB.
- Provide psychiatric triage for Franciscan's Children's Hospital inpatient.
- Provide public relations functions by handling inquiries regarding services at McLean, its affiliates, and other MGB psychiatric facilities.
- Continually reassess census and bed availability.
- Assign patients to appropriate units based on census, clinical presentation at preadmission, and contract requirements across four McLean campuses.
- Maintain electronic bed boards in Teams to accurately reflect real-time census, expected admissions, and anticipated discharges.
- Provide units with clinical information and expected times of arrival.
- Discharge patients in a timely fashion in EPIC when units leave voicemails on discharge lines, accurately reflecting discharges on electronic bed boards in Teams and reflecting census changes.
- Complete financial screenings according to established procedures.
- Verify insurance coverage via email to PFS or via NEHEN, EPIC, or via telephone.
- Interpret insurance data to determine the need for any special procedures and/or co-payments or deposits.
- Complete eligibility determinations and precertifications when necessary.
- Review financial information with Patient Financial Services or Director of Intake for approval when necessary.
- Enter patient information into EPIC completely and accurately.
- Enter accurate patient demographic information into the system.
- Verify no duplicate MRNs exist in EPIC.
- Enter complete referral information into the system to be used for marketing purposes.
- Enter accurate patient Financial Status Classification (FSC) information into EPIC.
- Enter accurate patient Visit Level information into EPIC.
- Enter accurate ADT transactions into EPIC in a timely manner.
- Print wristbands, labels, and face sheets.
- Maintain confidentiality of departmental information according to established procedures with no reported errors.
- Release confidential information only in accordance with the Confidentiality Policy and/or the approval of the Department Head.
- Assure the security of departmental files at the end of each workday to protect confidential information.
- Assist in the training of new intake coordinators when hired into the department.
- Submit suggestions to departmental management regarding improvement of operations and efficiency.
- Notify supervisors or coworkers of availability to complete other duties.
- Perform other duties as assigned.
- Complete admitting paperwork.
- Collect necessary deposits from patients or guarantors.
- Complete any release of information forms.
- Complete/send notification of admission and other relevant paperwork as required by specific contracts.
- Interact with departmental hospital staff in a professional and cooperative manner.
- Education: B.A., B.S., or equivalency.
- License: N/A
- Skills: Demonstrated strong interviewing skills, clinical knowledge of psychiatric diagnoses and treatment, data entry, excellent interpersonal communication via telephone and in person with a high degree of comfort working with a psychiatric population. Must be able to handle sensitive information with discretion and good judgment, knowledge of computer terminals, EPIC, and Microsoft Teams preferred. Keyboarding. Above-average job performance as indicated in evaluation.
- Experience: Three to five years of experience in mental health care settings and at least one year as a psych triage associate.
McLean is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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