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IT Technical Support Specialist

Il y a 2 mois


Paris Luxembourg, Île-de-France Proximus Luxembourg S.A. Temps plein
Job Overview

As an IT Technical Service Desk Analyst at Proximus Luxembourg S.A., you will be the first point of contact for technical support for our customers.

Key Responsibilities
  • Provide timely and effective technical support to customers via various communication channels.
  • Identify and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
  • Document and maintain accurate records of customer interactions and issue resolutions.
Requirements
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in IT service management tools and technologies.