IT Operations Coordinator
il y a 2 semaines
This role involves collaborating closely with the broader Engineering, Operations, and Commercial teams to drive IT operations and process standardization.
Responsibilities include general oversight of sample processes, preparation and review of sample work, and analytics across sample functions.
Key Responsibilities:
- Drive Root cause analysis for production incidents and ensure appropriate documentation is in place.
- Report Incident/problem management activities to all levels of management.
- Facilitate and lead ITSM Problem meetings, as needed.
- Provide guidance and training to support and technical teams on ITSM processes.
- Collaborate with the ITSM teams and maintain documentation pertaining to ITSM Processes and Guidelines.
- Identify and develop metrics and reports related to Incident, Problem, and Change Management.
Qualifications:
- 4+ years of experience in ITSM Problem Management with desired Change Management or ITSM Incident Management experience.
- Experience in ServiceNow in managing incidents, problems, and changes.
- Proven leadership experience in Service management and IT operations.
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