Guest Relation, Front Desk Specialist

il y a 4 semaines


Paris, Île-de-France iscod alternance Temps plein
Mission

L'ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, un Guest Relation, Front desk en alternance, pour préparer l'une de nos formations diplômantes reconnues par l'Etat de niveau 5 à niveau 7 (Bac+2, Bachelor/Bac+3 et Mastère/Bac+5)

Optez pour l'alternance nouvelle génération avec l'ISCOD

Responsabilités

Vos missions pour évoluer au sein de l'entreprise avec un positionnement haut de gamme.

Garant de la relation client :

  • Développer une connaissance fine de nos clients et membres et ainsi être garant d'une expérience sur-mesure de qualité.
  • Assurer l'accueil au niveau de qualité attendu par les clients et être force de proposition pour l'enrichir.
  • Garantir la bonne tenue de la matrice FD de manière quotidienne et participer à la préparation de documents en vue des arrivées et départs des membres et clients

La culture du terrain et du transfert de la responsabilité opérationnelle

  • Accueillir et renseigner les clients, visiteurs, prospects et prestataires selon les standards d'accueil luxe de l'entreprise
  • Garantir l'image de marque et veiller à la bonne tenue de l'espace Front Desk
  • Assurer la gestion du standard téléphonique

Gestion administrative

  • Gérer le courrier et les colis à la réception et à l'expédition.
  • Gestion administrative liée au Front Desk (badge, process internes etc.)
  • Communiquer et promouvoir sur l'offre servicielle de l'entreprise
Profil

Vous êtes le/la candidat(e) idéale si :

  • Vous avez une forte sensibilité pour les codes du luxe
  • Vous êtes accueillant et souriant et doté d'un excellent relationnel
  • Votre fiabilité, votre agilité et votre sens du service seront d'excellents atouts pour mener à bien vos missions
  • Vous êtes rigoureux et organisé et savez néanmoins faire preuve de flexibilité et d'adaptation
  • Vous vous exprimez aisément en français et en anglais
  • Vous êtes éligible à une formation Bac+2 à Bac+5 (diplôme validé ou en cours de validation)

Poste basé à Paris (76).

Rémunération selon niveau d'études + âge Formation prise en charge à 100% par l'entreprise.



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