Luxury Hotel Front Desk Manager

il y a 7 jours


Paris, Île-de-France Accor Hotels Temps plein

{"h1": "Fairmont Udaipur Palace: A Journey of Excellence", "p": "We are seeking a highly skilled and experienced Front Desk Manager to join our pre-opening team at Fairmont Udaipur Palace. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. ", "ul": [{"li": "Assist guests with check-in and checkout, and other cashiering duties."}, {"li": "Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards."}, {"li": "Efficiently assist guests throughout their stay with any requirements, handling guest feedback, providing direction, and giving suggestions."}, {"li": "Handle guests' mails, messages, and answer phone calls."}, {"li": "Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests."}, {"li": "Comply with hotel and department policies and procedures at all times."}, {"li": "Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody."}, {"li": "Attend daily briefings and relevant departmental meetings."}, {"li": "Ensure the safety, security, and loss control policies and procedures are complied with at the front desk and back office area."}, {"li": "Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times."}, {"li": "Ensure cleanliness and appearance of Front Desk and related areas."}, {"li": "Establish awareness of the hotel's fire and emergency procedures."}, {"li": "Ensure vigilance in regard to in-house credit matters and act upon any discrepancies."}, {"li": "Provide assistance in the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters."}, {"li": "Ensure strict compliance with the Credit Card Privacy – PCI, Cash Float SOP."}, {"li": "Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager."}], "h2": "Requirements", "ul": [{"li": "University degree preferred."}, {"li": "Minimum 2 years hotel front office experience in a luxury background."}, {"li": "Computer knowledge, i.e., well versed with Windows, Internet Explorer, and Word."}, {"li": "Technical knowledge in Front Office operations."}, {"li": "Basic supervisory skills, verbal and written skills, planning, decision making, training, and development."}, {"li": "Read, write, and speak English fluently."}, {"li": "Well-groomed with leadership quality."}, {"li": "Able to work in a team, with good interpersonal and communication skills."}, {"li": "Detail-oriented, organized, and very flexible with working extended hours."}, {"li": "Energetic with a positive attitude."}, {"li": "Able to work under pressure and independently."}], "p": "If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for career growth and development."}


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