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Sales Operations Manager
Il y a 3 mois
**Company Overview**
Accor is a world-leading hospitality group, offering unique lifestyle experiences and luxurious services. With a commitment to warm hospitality and vibrant entertainment, we provide an exceptional all-inclusive experience to our guests.
**Position Overview**As the Assistant Director of Sales, you will play a crucial role in driving our sales initiatives and achieving our business objectives. Your responsibilities will include:
- Conducting site inspections and familiarization trips to promote our offerings.
- Leading the promotion and sales of all hotel products, including accommodations, catering, and events.
- Meeting and exceeding sales targets set by the organization.
- Developing comprehensive sales strategies and securing approval from the Director of Sales.
- Engaging with clients to understand their needs through various communication channels.
- Efficiently generating quotations and contracts, ensuring timely follow-ups.
- Guiding clients through our facilities to showcase our offerings.
- Utilizing the hotel reservation system for bookings and event management.
- Ensuring seamless communication between the sales and operations teams.
- Building and maintaining strong relationships with clients, keeping their information updated.
- Sharing insights on market trends and opportunities with the sales team.
- Collaborating with the operations team to ensure successful event execution.
- Addressing guest feedback and complaints effectively.
- Maximizing revenue through strategic sales forecasting.
- Providing mentorship and support to the sales team in developing proposals.
- Participating in marketing plan development to achieve financial targets.
- Assisting in the effective allocation of daily tasks within the sales team.
- Coaching team members to ensure high-quality service delivery.
- Leading the sales team towards achieving departmental objectives.
- Supporting the recruitment and training of new sales staff.
- Diligently performing assigned tasks and special projects.
To excel in this role, candidates should possess the following qualifications:
- A university degree.
- In-depth knowledge of the leisure market segment.
- A minimum of 5 years of experience in hotel sales, preferably in a resort setting.
- Proficiency in English is essential.
- Strong communication, organizational, and presentation skills.
- Ability to thrive under pressure.
- Insight into international clientele and market analysis.
- A leadership style that inspires others.
