Senior Client Success Manager
il y a 7 jours
We are seeking a highly experienced Senior Client Success Manager to join our Client Services team at Amundi Technology. As a Senior Client Success Manager, you will be responsible for delivering exceptional client experiences, driving business growth, and ensuring the successful adoption of our technology solutions.
Key Responsibilities- Client Success
- Develop and execute Client Success Plans to achieve client strategic outcomes
- Orchestrate the delivery of Client Success Plans across Amundi Technology and beyond
- Solution Adoption
- Partner with clients to ensure maximum value realization from Amundi's services
- Advise on best practices through regular close collaborations
- Client Satisfaction
- Monitor and identify ways to continuously improve client satisfaction
- Client Service Delivery Excellence
- Accountable for customer request resolution and support team capacity
- Commercial Expansion
- Identify upselling opportunities and organize billable man-days with Relationship Managers
- Governance & Communication
- Lead monthly operational client meetings and co-lead customer service reviews
- Report client strategic updates to Amundi Technology executive level
- Master's level degree in a relevant field
- At least 10 years of business experience, with 5+ years in support management
- Prior experience as a management team lead with plan, resource, and issue/change responsibilities
- Experience in supporting business development opportunities through proposal creation and review
- Experience within the Asset Management industry or FinTech supporting Asset Managers
- Knowledge of Investment value chain and Front-to-Back Office processes
- Microsoft Office pack – Word, PowerPoint, Excel
- Knowledge of different Alto* modules, Jira, Confluence
- Fluent French and English
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