Store Supervisor

il y a 4 semaines


Serris, Île-de-France Burberry Temps plein
Job Overview

As a Store Supervisor at Burberry, you will be responsible for leading a high-performing customer-facing team to deliver exceptional sales floor experiences. Your primary goal will be to drive sales goal attainment and provide real-time performance coaching to team members.

Key Responsibilities
  • Supervise and motivate sales associates to deliver high-value experiences to every client, ensuring every interaction is memorable.
  • Partner with associates to improve selling skills and close sales, achieving sales goals and KPIs.
  • Lead a customer-facing team, coaching and providing feedback to ensure all customers receive the full Burberry Experience.
  • Manage customer flow to ensure excellent service and no client is left unattended.
  • Drive partnership between sales associates, specialists, stock associates, and operations team.
  • Coach associates in the moment and after transactions, ensuring proper follow-through on follow-up actions.
  • Develop and retain talented employees through monthly development plans and annual performance reviews.
  • Lead by example, delivering the Burberry Experience to customers when necessary.
  • Partner with GM, SM, and S&P to take ownership of Burberry Experience training, using morning and weekly meetings to reinforce key elements.
  • Partner with store management to set goal expectations, delivering formal performance feedback through monthly Burberry Experience Development Plans.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, process post-void transactions, authorise promotional discounts, and employee sales.
  • Drive the digital experience in store, using digital resources to communicate when face-to-face is not possible.
  • Hold a good understanding of the business, effectively communicating needs and ideas to bring the business to the next level.
  • Possess a thorough understanding of company policies and procedures, consistently following and enforcing company guidelines on operations.
  • Assist with the opening and closing of store, securing doors, windows, and merchandise, successful alarming of store, and POS procedures.
Requirements
  • Advanced knowledge of POS system.
  • Previous experience with Apple mobile devices and comfortable with the use of digital tools.
  • 1-2 years previous supervisory or management experience in retail sales.

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