Supervisor of Welcome and Services
il y a 4 semaines
Job Title: Supervisor of Welcome and Services
Job Summary:
We are seeking a highly skilled Supervisor of Welcome and Services to join our team at Club Med. As a key member of our reception team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.
Key Responsibilities:
- Represent the Luxury by Club Med with clients and teams
- Implement the welcome process at the reception according to services management guidelines
- Lead the team to achieve a common objective, with a behavior and attitude aligned with the luxurious range offered by Club Med
- Meet clients' needs and wants to ensure an enjoyable stay (excursions, taxis, spa, good contacts, recommendations...)
- Provide discreet and personalized service
- Guarantee good relations with clients and reinforce the Club Med spirit
- Ensure the application of Club Med standards of quality, hygiene, and safety rules, including the maintenance of the heritage in relation to hotel and leisure services
- Drive the economic results of the reception service (respecting budgets)
- Optimize local sales of the reception service (meals, B&B, different services)
- Contribute to the evolution of the luxurious service in your department
Requirements:
- Client-oriented
- Diplomatic
- Sense of detail
- Available
About Club Med:
Club Med is a leading international luxury resort chain offering exceptional experiences to its guests. We are committed to providing the highest level of service and quality to our clients.
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