Supervisor of Welcome and Services

il y a 4 semaines


Paris, Île-de-France Club Med Temps plein

Job Title: Supervisor of Welcome and Services

Job Summary:

We are seeking a highly skilled Supervisor of Welcome and Services to join our team at Club Med. As a key member of our reception team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.

Key Responsibilities:

  • Represent the Luxury by Club Med with clients and teams
  • Implement the welcome process at the reception according to services management guidelines
  • Lead the team to achieve a common objective, with a behavior and attitude aligned with the luxurious range offered by Club Med
  • Meet clients' needs and wants to ensure an enjoyable stay (excursions, taxis, spa, good contacts, recommendations...)
  • Provide discreet and personalized service
  • Guarantee good relations with clients and reinforce the Club Med spirit
  • Ensure the application of Club Med standards of quality, hygiene, and safety rules, including the maintenance of the heritage in relation to hotel and leisure services
  • Drive the economic results of the reception service (respecting budgets)
  • Optimize local sales of the reception service (meals, B&B, different services)
  • Contribute to the evolution of the luxurious service in your department

Requirements:

  • Client-oriented
  • Diplomatic
  • Sense of detail
  • Available

About Club Med:

Club Med is a leading international luxury resort chain offering exceptional experiences to its guests. We are committed to providing the highest level of service and quality to our clients.



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