Trade-in Seller Success Intern
il y a 1 semaine
About the Role
As an Operations Performance Intern within the Trade-in team at Back Market, you will be exposed to a wide range of business topics, including marketing, payment, logistics, customer care, and more. You will have daily interactions with members of the Trade-in team and other Back Makers to drive your projects to success and contribute to team meetings and reviews.
Your Mission
- Monitor and improve Trade-in performance by running sellers' processes.
- Ensure a smooth seller experience while maintaining good financials and quality of service through operational routines.
- Perform analysis to identify issues in sellers' performance and processes, and deliver action plans to address them.
- Contribute to designing tools and processes to support sellers in improving their performance.
- Build resources to support the deployment of these actions to account managers and foster adoption.
- Participate in structuring projects by setting up action plans, identifying stakeholders, defining timelines, and success factors, and regularly following up on progress.
Requirements
- Looking for a 6-month internship.
- English is a requirement (fully professional capability). Additional languages are a plus.
- Prior experience in operations in a fast-paced environment is ideal.
- Comfortable with figures and reporting, with Excel skills a must. VBA, SQL, and Zapier are a plus.
- Strong organizational skills, sense of ownership, and accountability are essential.
- A team player with high capacity to work with transversal teams in an international environment.
About Back Market
Back Market is the world's leading refurbished electronics marketplace, powering operations in 18 countries. We were named one of the World's Most Innovative Companies by Fast Company in 2019 and 2021. Our mission is to empower people to consume tech sustainably by offering a high-quality, accessible, and eco-friendly alternative to buying new electronics. We have contributed to avoiding over 1,000,000 tons of CO2e worldwide since our launch in 2014. Join us in our exciting and growing international adventure to change the way the world consumes tech.
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