Business Continuity and Digital Transformation Leader

il y a 5 jours

OctevillesurMer, Normandie, France Sidel Temps plein

As a Service Management and Digitalization Expert at Sidel, you will be responsible for partnering with Service and Customer Management Leaders & teams to drive Digital Transformation and ensure business continuity. Your key focus will be to close work with Business Process Owners, to identify new needs and co-create together the best solutions in line with Sidel Mission and vision and with Digital Transformation and Technologies strategic roadmap. You will support Service and Customer Management teams in identification and prioritization of Use Cases and drive the Value realization execution and monitoring. You will also develop strategies for effective digital transformation, drive Digital Technologies and Way of Working progressive adoption to address Business needs and Value, contribute to the tech strategy and roadmap for digital capabilities evolution, and support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management. Additionally, you will drive Services and Customer Management solutions evolution initiatives, understand and support the implementation of best practices in Services and Customer Management, and attract, develop and retain high performing team members. The ideal candidate will have strong leadership skills, managerial experience, and a deep knowledge of SAP S/4HANA, FSM and MS 365 CEP platforms, solutions and their related business value. They will also have a deep knowledge of Service Business, relative business processes and strong experience in Service management, digitalization, data analytics skills, and understand Service and Customer management Businesses. The candidate should have business acumen and strategic vision, excellent planning and organizational skills, and communicational skills to evaluate best solutions. They should also be familiar with Agile methodology, DevOps / DataOps / MLOps methodologies, and Customer Management Best Practices.

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