Digital Transformation Partner

il y a 1 semaine


OctevillesurMer, Normandie, France Sidel Temps plein

Your Opportunity

At Sidel, we're seeking a seasoned professional to partner with our Service and Customer Management teams to drive digital transformation and ensure business continuity.

Your Mission

  • Support Service and Customer Management teams in identifying and prioritizing use cases and driving value realization execution and monitoring.
  • Develop strategies for effective digital transformation.
  • Drive the adoption of digital technologies and ways of working to address business needs and value.
  • Contribute to the tech strategy and roadmap for digital capabilities evolution.
  • Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management.
  • Drive Services and Customer Management solutions evolution initiatives.
  • Understand and support the implementation of best practices in Services and Customer Management.
  • Attract, develop, and retain high-performing team members.

Your Profile

LEADERSHIP

  • Strong leader with both direct team and transversal teams experience.
  • Managerial experience.
  • Change driver.

TECHNICAL

  • Deep knowledge of SAP S/4HANA, FSM, and MS365 CEP platforms, solutions, and their related business value.
  • Deep knowledge of Service Business, relative business processes, and strong experience in Service management.
  • Digitalization.
  • Data analytics skills.

FUNCTIONAL

  • Understand Service and Customer Management Businesses.
  • Business Acumen and Strategic Vision.
  • Excellent planning and organizational skills.
  • Communicational skills to evaluate best solutions.

METHODOLOGY

  • Agile methodology.
  • DevOps / DataOps / MLOps methodologies.
  • Customer Management Best Practices.


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