Digital Transformation Partner
il y a 1 semaine
Your Opportunity
At Sidel, we're seeking a seasoned professional to partner with our Service and Customer Management teams to drive digital transformation and ensure business continuity.
Your Mission
- Support Service and Customer Management teams in identifying and prioritizing use cases and driving value realization execution and monitoring.
- Develop strategies for effective digital transformation.
- Drive the adoption of digital technologies and ways of working to address business needs and value.
- Contribute to the tech strategy and roadmap for digital capabilities evolution.
- Support the selection of a platform/solutions/framework that can improve services and performance of Service Business and Customer Management.
- Drive Services and Customer Management solutions evolution initiatives.
- Understand and support the implementation of best practices in Services and Customer Management.
- Attract, develop, and retain high-performing team members.
Your Profile
LEADERSHIP
- Strong leader with both direct team and transversal teams experience.
- Managerial experience.
- Change driver.
TECHNICAL
- Deep knowledge of SAP S/4HANA, FSM, and MS365 CEP platforms, solutions, and their related business value.
- Deep knowledge of Service Business, relative business processes, and strong experience in Service management.
- Digitalization.
- Data analytics skills.
FUNCTIONAL
- Understand Service and Customer Management Businesses.
- Business Acumen and Strategic Vision.
- Excellent planning and organizational skills.
- Communicational skills to evaluate best solutions.
METHODOLOGY
- Agile methodology.
- DevOps / DataOps / MLOps methodologies.
- Customer Management Best Practices.
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