Customer Service Officer

il y a 2 semaines


Metz, Grand Est, France House of Training Temps plein
Customer Service Officer

La House of Training recherche un Customer Service Officer pour rejoindre son équipe dynamique et pluridisciplinaire. En tant que premier point de contact opérationnel pour les clients et formateurs, vous serez en charge de coordonner et d'assurer le support logistique de la House of Training afin de veiller au bon déroulement des formations organisées pour les clients.

Vos responsabilités
  • Coordonner et assurer le support logistique (par exemple, accueil, réservations, mise en place des salles, facturation, calibrage des demandes des clients, gestion des intervenants logistiques et techniques externes, …) de la House of Training
  • Assurer le déroulement fluide des activités en termes de process
  • Respecter les délais envers les clients, fournisseurs et autres parties prenantes
  • S'assurer de la bonne communication au niveau de l'organisation des formations et de leur suivi
  • Optimiser l'organisation logistique de la House of Training sur le terrain
  • Gérer et assurer la maintenance de la base de données
  • Gérer les tableaux de bord dans le périmètre de vos activités (annulations, reports, inscriptions, e-learning...)
  • Communiquer sur les problèmes rencontrés et proposer des solutions le cas échéant
Vos qualifications
  • Vous disposez au minimum d'un diplôme de fin d'études secondaires, idéalement d'un diplôme en gestion administrative
  • Vous avez une expérience d'au moins 1 an dans une fonction similaire
  • Vous avez de la rigueur dans la réalisation de vos tâches et disposez d'excellentes qualités organisationnelles et de communication
  • Vous maîtrisez le pack MS Office
  • Vous disposez d'excellentes facultés d'expression orale et écrite des langues luxembourgeoise, française, anglaise et allemande
Nous offrons
  • Un travail très varié et stimulant offrant une large gamme de projets au sein d'une organisation multiculturelle, innovante et à l'écoute de ses clients
  • Une rémunération en fonction de vos compétences et de vos performances
  • Un programme de formation adapté à vos besoins
  • Un respect de votre équilibre grâce notamment à des horaires flexibles et des possibilités de télétravail
  • Une équipe chaleureuse qui n'attend que vous


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