Software Support Engineer
il y a 3 semaines
Applied Materials, a prominent American multinational headquartered in Silicon Valley, California, stands as the leading provider of innovative machinery, services, and software utilized in the production of semiconductors, flat-screen displays, and photovoltaic solar technologies.
Our advanced technologies play a crucial role in making products such as smartphones, flat-screen televisions, solar panels, and artificial intelligence more accessible to consumers and businesses globally.
We are currently seeking a Software Support Engineer to join our team in Crolles, France, focusing on our PDC tools.
Key Responsibilities:
· Troubleshooting Software Systems – Engage in Microsoft/Networking/Applications troubleshooting (Analyze reported issues, validate solutions, and develop troubleshooting plans to identify root causes while ensuring rapid resolution of systemic problems).
· Investigate and resolve both internal and external application and system issues of moderate complexity. Independently learn and analyze high-value customer problems, systematic bugs, or software failures.
· Software Installation & Configuration – Install and configure software and images on ELS/NPI/FIF tools, document and execute first-of-a-kind installations on HVM tools, and develop training on software procedures.
· Software Testing & Validation – Collect and incorporate customer-specific test scenarios, construct simulators for testing and troubleshooting, and execute test plans to validate software releases.
· Create, test, and verify installation/upgrade instructions for product releases from Applied Materials.
· Participate in product design, testing, and documentation reviews as necessary, and engage in user conferences.
· Provide off-hours customer support via pager and cellular phone as scheduled, and ensure telephone coverage as needed.
· Attend training sessions for designated product lines and external classes for third-party software.
· Customer Engagement & Training – Build customer trust in Applied Materials software, consult on Factory Automation scenarios, and address inquiries regarding tool operations and settings.
· Deliver ongoing training to customers and customer engineers on technical products and system issues.
· Assist in analyzing customer operating system performance, integration, and database management issues, providing updates and reports to managers, partners, and peers.
· Mentor junior engineers in departmental and corporate procedures, as well as detailed product operations.
Technical Competencies:
1. Basic Understanding
2. Working Experience
Software Test Simulation; Software Test Scripts; Software Test Requirements/Specifications; Software Test Execution; Software Test Documentation; Software Test Cases; Software Test and Test Release Plan Design; Software Tech Support Knowledgebase Sharing; Software Issue Problem Statement; Software Issue Investigation; Software Distribution; Internal Software Training; Factory Automation Support; Equipment Factory Automation Support; Customer Software Simulations; AMAT Product Development Life Cycle; Troubleshoot Software Issues; Track Software Performance.
Other Competencies:
Service Excellence; Project Management; Problem Solving; Present Field Issues; New Product/Feature Documentation; Develop Customer Relationships; Customer Service Management; Communication; Accuracy & Attention to Detail.
Business Expertise:
· Understands key business drivers and utilizes this understanding to work autonomously.
Problem Solving:
· Addresses problems in straightforward situations, analyzing potential solutions using technical experience, judgment, and established precedents.
Impact:
· Influences the quality of personal work and that of the team, operating within established guidelines and policies.
Interpersonal Skills:
· Clearly explains complex information to others in straightforward situations.
Customer Management Capabilities:
Education: Bachelor’s or Master’s Degree in Computer Engineering, Electronic Engineering, or Automation Engineering.
Experience: 2 - 4 Years.
Travel: 25%, primarily within Europe.
Languages: Fluent in French and English.
Qualifications:
Education: Bachelor’s Degree.
Skills:
Certifications:
Languages: English (Required).
Years of Experience: 2 - 4 Years.
Work Experience:
Additional Information:
Travel: Yes, 50% of the Time.
Relocation Eligible: No.
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