Support Specialist

il y a 3 semaines

Nantes, Pays de la Loire, France Akeneo Temps plein
Job Description

Akeneo Product Cloud is a cutting-edge solution for orchestrating, activating, and optimizing product experiences across all owned and unowned channels. With its open platform, leading Product Information Management (PIM), add-ons, connectors, and marketplace, the Akeneo Product Cloud improves product data quality and accuracy, simplifies catalog management, and accelerates the sharing of product information across all channels and locales.

Responsibilities
  • Investigate logs, code, configurations, and other relevant data to identify the root cause of the issue.
  • Capable of summarizing a technical issue for multiple stakeholders, maintaining a detailed record of the investigation process, and finding solutions.
  • Collaborate closely with support technical and non-technical team members, other Akeneo team members, and customers to help directly or indirectly solve client and partner problems.
  • Ensure customer satisfaction by resolving issues effectively in an accurate and timely manner.
  • Work with different squads to ensure the reliability of the technical qualification.
  • Improve your skillset thanks to additional training and exposure to other programming languages featured in Akeneo products.
  • Capitalize on feedback from our customers and partners to improve our functional and technical documentation and suggest product improvements.
  • Contribute to the success of the support team with active contributions: workshops, documentation, and pair programming.
  • Participate in on-call rotations to coordinate and resolve emergencies (occasionally).
  • A willingness to learn and help others on the team grow.
Requirements
  • At least three years of experience in application development or technical application support.
  • A strong ability for self-reflection, critical thinking capabilities, an observability mindset, and a data-driven approach.
  • Enjoy investigating and pairing with tech leaders and support analysts to maintain and improve customer satisfaction.
  • Know how to communicate effectively with internal stakeholders from various teams: developers, staff engineers, and cloud operations/DevOps.
  • Enjoy working with your teammates in Boston and in Europe and occasionally meet them in person in US.
  • Strong written and verbal communication skills in English.
  • Autonomous, reactive, and involved.
Perks and Benefits
  • Competitive package and complementary health insurance.
  • Flexible working hours, hybrid home/office policy.
  • 33 days paid leave if you are the second parent (instead of 28 days).
  • Individual and confidential coaching sessions with a mental health practitioner of your choice.
  • Massage sessions offered regularly and at a reduced price.
  • Best-in-class communication and collaboration tools: Slack, Notion, Google Suite, Jira, GitHub...
  • Choose between MacOS or Linux.
  • Personal remote allowance to maximize your home office environment.
  • Participation in in-house events welcoming external guests (ie. Meetups) or industry events.
  • Group and individual training opportunities.
  • Get your Swile lunch card funded at 50% by the company.
  • Receive a 50% discount on the transportation pass of your choice.
  • Comité Social et Economique: advantages and deductions on cultural activities, entertainment etc.
  • Take advantage of our company crèche whether you need a nursery spot (subject to availability), emergency childcare, or care for Wednesdays and school vacations.
Corporate Responsibility
  • Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice.
  • Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself.

  • Spécialiste en support applicatif

    il y a 1 mois

    Nantes, Pays de la Loire, France beBee Professionals Temps plein

    Recherche d'un Spécialiste en support applicatifNous sommes à la recherche d'un Spécialiste en support applicatif pour rejoindre notre équipe à Nantes.Compétences requisesExpérience significative dans le support applicatifConnaissance approfondie des technologies de l'informationAptitude à travailler de manière autonome et à gérer plusieurs...

  • Technical Support Specialist

    il y a 2 semaines

    Nantes, Pays de la Loire, France Adroit People Temps plein

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Adroit People. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.Key Responsibilities:Provide technical...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients in a timely and efficient manner.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and...

  • Customer Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Envision Digital Temps plein

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Envision Digital. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and resolving any issues they may encounter.Key...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: Technicien ITWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to our clients.Job Summary:As an IT Support Specialist, you will be responsible for:Providing technical support and assistance to clients...

  • Customer Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Envision Digital Temps plein

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Envision Digital. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and resolving any issues they may encounter.Key...

  • Technical Support Specialist

    il y a 1 semaine

    Nantes, Pays de la Loire, France Adroit People Temps plein

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Adroit People. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and in-personInstall...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: Technicien ITWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to our clients.Job Summary:As an IT Support Specialist, you will be responsible for:Providing technical support and assistance to clients...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: Technicien ITWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to our clients.Job Summary:As an IT Support Specialist, you will be responsible for:Providing technical support and assistance to clients...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: Technicien ITWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to our clients.Job Summary:As an IT Support Specialist, you will be responsible for:Providing technical support and assistance to clients...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: Technicien ITWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to our clients.Job Summary:As an IT Support Specialist, you will be responsible for:Providing technical support and assistance to clients...

  • IT Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Tech Domain Temps plein

    Job Title: Technicien ITWe are seeking a skilled IT Support Specialist to join our team at Tech Domain. As a key member of our IT department, you will be responsible for providing on-site technical support and assistance to our clients.Job Summary:As an IT Support Specialist, you will be responsible for:Providing technical support and assistance to clients...

  • Spécialiste du support applicatif

    il y a 7 jours

    Nantes, Pays de la Loire, France beBee Professionals Temps plein

    Spécialiste du support applicatif - Un poste de spécialisation Nous recherchons un Spécialiste du support applicatif pour rejoindre notre équipe à Nantes. Ce poste est responsable du dépannage des problèmes liés aux applications, du développement et du déploiement des applications, du support technique et de la formation des utilisateurs. Les...

  • Spécialiste en Maintenance et Support Informatique

    il y a 3 semaines

    Nantes, Pays de la Loire, France beBee Professionals Temps plein

    Recherche d'un Spécialiste en Support Technique InformatiqueNous sommes à la recherche d'un Spécialiste en Support Technique Informatique pour rejoindre notre équipe à Nantes.Compétences requisesExpérience solide dans le domaine du support techniqueConnaissance approfondie des systèmes informatiques et des logicielsCapacité à résoudre les...

  • Spécialiste en support technique informatique

    il y a 1 mois

    Nantes, Pays de la Loire, France beBee Professionals Temps plein

    Recherche d'un Spécialiste en support technique informatiqueNous sommes à la recherche d'un Spécialiste en support technique informatique pour rejoindre notre équipe à Nantes.Compétences requisesExpérience solide dans le domaine du support techniqueConnaissance approfondie des systèmes informatiques et des logicielsAptitude à résoudre les...

  • Customer Support Specialist

    il y a 7 jours

    Nantes, Pays de la Loire, France Lengow Temps plein

    Customer Support SpecialistLengow, a leading e-commerce platform, is seeking a Customer Support Specialist to join its team. As a key member of the Customer Success team, you will provide functional and technical support to merchants, ensuring their satisfaction with the Lengow platform.Main Responsibilities:Provide timely and accurate support to merchants...

  • Customer Support Specialist

    il y a 4 semaines

    Nantes, Pays de la Loire, France Envision Digital Temps plein

    Job Title: Customer Support SpecialistWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Envision Digital. As a key member of our Customer Service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction, and resolving any issues that may arise.Key...

  • Spécialiste Informatique Support

    il y a 7 jours

    Nantes, Pays de la Loire, France Crédit Mutuel Temps plein

    Spécialiste InformatiqueVous rejoindrez l'équipe de spécialistes informatiques de Crédit Mutuel Alliance Fédérale, où vous serez chargé de prendre en charge les questions et incidents techniques en provenance des services d'assistance utilisateurs et issus des remontées du groupe, des partenaires et clients. Vous travaillerez en étroite...

  • Technical Support Specialist

    il y a 1 jour

    Nantes, Pays de la Loire, France Akeneo Temps plein

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team at Akeneo. As a Technical Support Specialist, you will play a critical role in ensuring our clients and partners receive top-notch technical assistance and an outstanding customer experience.ResponsibilitiesInvestigate logs, code, configurations, and other...

  • Spécialiste Support Applicatif

    il y a 23 heures

    Nantes, Pays de la Loire, France aeroemploiformation Temps plein

    Présentation du posteRéférence : ConfidentielL'entreprise aeroemploiformation recherche un Spécialiste Support Applicatif pour renforcer son équipe de support métier.MissionsAssurer le support des applications métiers auprès des utilisateurs internes via notre outil interne de gestion des incidents.Diagnostiquer les incidents techniques et...