Customer Support Specialist
il y a 7 jours
Lengow, a leading e-commerce platform, is seeking a Customer Support Specialist to join its team. As a key member of the Customer Success team, you will provide functional and technical support to merchants, ensuring their satisfaction with the Lengow platform.
Main Responsibilities:
- Provide timely and accurate support to merchants via phone or ticketing tool.
- Ensure merchants can utilize all features of the Lengow platform.
- Escalate issues to the Technical Support team, reproducing, qualifying, and summarizing incidents.
- Suggest customer documentation updates or creation to reduce assistance needs.
- Liaise with the Customer Success Manager to report and alert them to difficulties with Lengow.
Requirements:
- Fluency in English and French, with Spanish, Dutch, or Italian a plus.
- Experience with support software.
- Customer-oriented, empathetic, and patient.
- Strong analytical and synthesis skills.
- Technical background or strong interest in problem-solving.
- Good interpersonal skills and ability to work in a team.
- Autonomous, proactive, and resourceful.
- Ideal experience in e-commerce.
Benefits:
- Ticket restaurant 8 euros per day.
- Malakoff Humanis Private insurance & Prevoyance.
- 3 Remote days.
- Flexible hours.
- Bike mileage allowances or 50% of transportation tickets.
- Remote allowances.
- Professional events and internal cohesion.
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