Customer Support Specialist

il y a 7 jours


Nantes, Pays de la Loire, France Lengow Temps plein
Customer Support Specialist

Lengow, a leading e-commerce platform, is seeking a Customer Support Specialist to join its team. As a key member of the Customer Success team, you will provide functional and technical support to merchants, ensuring their satisfaction with the Lengow platform.

Main Responsibilities:

  • Provide timely and accurate support to merchants via phone or ticketing tool.
  • Ensure merchants can utilize all features of the Lengow platform.
  • Escalate issues to the Technical Support team, reproducing, qualifying, and summarizing incidents.
  • Suggest customer documentation updates or creation to reduce assistance needs.
  • Liaise with the Customer Success Manager to report and alert them to difficulties with Lengow.

Requirements:

  • Fluency in English and French, with Spanish, Dutch, or Italian a plus.
  • Experience with support software.
  • Customer-oriented, empathetic, and patient.
  • Strong analytical and synthesis skills.
  • Technical background or strong interest in problem-solving.
  • Good interpersonal skills and ability to work in a team.
  • Autonomous, proactive, and resourceful.
  • Ideal experience in e-commerce.

Benefits:

  • Ticket restaurant 8 euros per day.
  • Malakoff Humanis Private insurance & Prevoyance.
  • 3 Remote days.
  • Flexible hours.
  • Bike mileage allowances or 50% of transportation tickets.
  • Remote allowances.
  • Professional events and internal cohesion.

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