Technical Support Specialist

il y a 3 semaines


Nantes, Pays de la Loire, France Akeneo Temps plein

About the Role

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at Akeneo. As a Technical Support Specialist, you will play a critical role in ensuring our clients and partners receive top-notch technical assistance and an outstanding customer experience.

Responsibilities

  • Investigate logs, code, configurations, and other relevant data to identify the root cause of the issue.
  • Capable of summarizing a technical issue for multiple stakeholders, maintaining a detailed record of the investigation process, and finding solutions.
  • Collaborate closely with support technical and non-technical team members, other Akeneo team members, and customers to help directly or indirectly solve client and partner problems.
  • Ensure customer satisfaction by resolving issues effectively in an accurate and timely manner.
  • Work with different squads to ensure the reliability of the technical qualification.
  • Improve your skillset thanks to additional training and exposure to other programming languages featured in Akeneo products.
  • Capitalize on feedback from our customers and partners to improve our functional and technical documentation and suggest product improvements.
  • Contribute to the success of the support team with active contributions: workshops, documentation, and pair programming.
  • Participate in on-call rotations to coordinate and resolve emergencies (occasionally).
  • A willingness to learn and help others on the team grow.

Requirements

  • At least three years of experience in application development or technical application support.
  • A strong ability for self-reflection, critical thinking capabilities, an observability mindset, and a data-driven approach.
  • Effective communication skills in English.
  • A willingness to learn and adapt to new technologies and processes.

About Akeneo

Akeneo is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We offer a competitive package, flexible working hours, and a range of benefits to support your career growth and well-being.


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