Technical Support Specialist
il y a 3 semaines
About the Role
We are seeking a highly skilled Technical Support Specialist to join our dynamic team at Akeneo. As a Technical Support Specialist, you will play a critical role in ensuring our clients and partners receive top-notch technical assistance and an outstanding customer experience.
Responsibilities
- Investigate logs, code, configurations, and other relevant data to identify the root cause of the issue.
- Capable of summarizing a technical issue for multiple stakeholders, maintaining a detailed record of the investigation process, and finding solutions.
- Collaborate closely with support technical and non-technical team members, other Akeneo team members, and customers to help directly or indirectly solve client and partner problems.
- Ensure customer satisfaction by resolving issues effectively in an accurate and timely manner.
- Work with different squads to ensure the reliability of the technical qualification.
- Improve your skillset thanks to additional training and exposure to other programming languages featured in Akeneo products.
- Capitalize on feedback from our customers and partners to improve our functional and technical documentation and suggest product improvements.
- Contribute to the success of the support team with active contributions: workshops, documentation, and pair programming.
- Participate in on-call rotations to coordinate and resolve emergencies (occasionally).
- A willingness to learn and help others on the team grow.
Requirements
- At least three years of experience in application development or technical application support.
- A strong ability for self-reflection, critical thinking capabilities, an observability mindset, and a data-driven approach.
- Effective communication skills in English.
- A willingness to learn and adapt to new technologies and processes.
About Akeneo
Akeneo is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We offer a competitive package, flexible working hours, and a range of benefits to support your career growth and well-being.
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