Agent Front Desk

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Description du poste :

Le Fairmont La Marina Rabat Salé recrute un Agent Front Desk pour rejoindre son équipe.

Votre rôle :

Relevant du Superviseur de Réception, les responsabilités et les fonctions essentielles du poste comprennent :

  • Accueillir les clients, assurer le check-in et check-out, établir la facturation et l'encaissement en garantissant un service exceptionnel selon les standards de la chaîne.
  • Prendre l'initiative et Proposer en permanence une expérience personnalisée pour le client.
  • Accompagner les clients dans leur chambre et leur expliquer le fonctionnement de l'hôtel et des installations.
  • Promouvoir les points de vente de l'hôtel (restaurants, bars et Spa … ) en recherchant des opportunités d'améliorer le séjour des clients grâce à la vente incitative.
  • Attribuer les chambres en fonction des souhaits du client (profil).
  • S'assurer de la promotion du programme de fidélisation ALL.
  • Faire le suivi au niveau des demandes client (technique, lingerie, objets trouvés, etc.).
  • Participation aux séances d'information et de formation du service.
  • Gestion des fonds de caisse et passages de caisse.
  • Gestion et suivi des plaintes et assurer la communication.
  • Avoir une attitude professionnelle, être souriant/e et garder en tout temps le calme.
  • Respecter les politiques, les procédures et les normes de service du département et de la compagnie.
  • Toutes autres tâches, telles qu'assignées.

Qualifications requises :

  • Un bac+2 en Gestion Hôtelière ;
  • Une expérience au minimum de 2 ans au service Réception ;
  • Sens de l'accueil et de la vente ;
  • Capacité à prendre des initiatives ;
  • Sens de l'adaptation / Flexibilité ;
  • La connaissance du système Opera ;
  • Maîtrise du français et de l'anglais ; la pratique d'autres langues est un plus.


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