Front Desk Operations Manager
il y a 2 jours
Job Summary:
We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs smoothly.
Key Responsibilities:
* Oversee the front desk operations, including managing the front desk team, coordinating with other departments, and ensuring that all guest requests are met.
* Develop and implement strategies to improve guest satisfaction and loyalty.
* Collaborate with the finance team to manage the front office budget and ensure that all expenses are in line with hotel procedures.
* Conduct interviews for candidates in the department and prepare job descriptions.
* Train and develop the front office team in the departmental operating standards.
* Maintain a consistent focus on improving the overall flow of front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
Requirements:
* Previous senior leadership experience within Front Office required.
* University/College degree in a related discipline required.
* Strong leadership skills and the ability to manage a diverse team of employees.
* Excellent communication skills, both written and verbal.
* Strong organizational skills and attention to detail.
* Ability to work well under pressure and prioritize tasks effectively.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and dynamic work environment.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Accor is an equal opportunities employer and welcomes applications from diverse candidates.
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