Front Desk Operations Manager

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Front Desk Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs smoothly.

Key Responsibilities:

* Oversee the front desk operations, including managing the front desk team, coordinating with other departments, and ensuring that all guest requests are met.

* Develop and implement strategies to improve guest satisfaction and loyalty.

* Collaborate with the finance team to manage the front office budget and ensure that all expenses are in line with hotel procedures.

* Conduct interviews for candidates in the department and prepare job descriptions.

* Train and develop the front office team in the departmental operating standards.

* Maintain a consistent focus on improving the overall flow of front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.

Requirements:

* Previous senior leadership experience within Front Office required.

* University/College degree in a related discipline required.

* Strong leadership skills and the ability to manage a diverse team of employees.

* Excellent communication skills, both written and verbal.

* Strong organizational skills and attention to detail.

* Ability to work well under pressure and prioritize tasks effectively.

What We Offer:

* Competitive salary and benefits package.

* Opportunities for career growth and development.

* Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accor is an equal opportunities employer and welcomes applications from diverse candidates.
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