Front Desk Team Lead
il y a 4 semaines
At The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team.
Key Responsibilities:- Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.
- Provide professional, courteous, timely, and accurate guest service that exceeds expectations.
- Train new staff members and provide ongoing feedback to ensure they meet hotel standards.
- Coordinate solutions quickly when guests experience problems in their room, working with Housekeeping and/or service staff.
- Serve as the escalation point for guest issues, handle concerns, and react quickly and professionally.
- Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
- Make arrangements for special requests, VIP accommodations, and distribute VIP lists to relevant departments.
- Perform the duties of a Guest Services Agent and other tasks assigned by management as required.
- 3 years of experience working at a hotel front desk
- 1 year of experience working at the supervisory level
- Available to work a flexible schedule
- Comfortable using Microsoft Outlook, Excel, and Word
- Experience in Opera is an asset
- Responsible problem-solving skills
- Keen attention to detail, even under pressure
- Organized and able to complete multiple tasks simultaneously
- Proven leadership skills and a passion for coaching and developing a team
- Complimentary meal in our staff cafeteria each shift
- Access to Employee Travel Program
- Discounts on hotel Food & Beverage, Spa, and Golf Memberships
We value diversity and inclusion at The Rimrock and strive to create a welcoming environment for all employees. Our location in Banff National Park fosters a diverse workforce, and we encourage individuals from all backgrounds to apply.
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