Front Desk Team Lead

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Front Desk Supervisor

At The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team.

Key Responsibilities:
  • Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.
  • Provide professional, courteous, timely, and accurate guest service that exceeds expectations.
  • Train new staff members and provide ongoing feedback to ensure they meet hotel standards.
  • Coordinate solutions quickly when guests experience problems in their room, working with Housekeeping and/or service staff.
  • Serve as the escalation point for guest issues, handle concerns, and react quickly and professionally.
  • Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
  • Make arrangements for special requests, VIP accommodations, and distribute VIP lists to relevant departments.
  • Perform the duties of a Guest Services Agent and other tasks assigned by management as required.
Requirements:
  • 3 years of experience working at a hotel front desk
  • 1 year of experience working at the supervisory level
  • Available to work a flexible schedule
  • Comfortable using Microsoft Outlook, Excel, and Word
  • Experience in Opera is an asset
  • Responsible problem-solving skills
  • Keen attention to detail, even under pressure
  • Organized and able to complete multiple tasks simultaneously
  • Proven leadership skills and a passion for coaching and developing a team
What We Offer:
  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa, and Golf Memberships

We value diversity and inclusion at The Rimrock and strive to create a welcoming environment for all employees. Our location in Banff National Park fosters a diverse workforce, and we encourage individuals from all backgrounds to apply.


  • Front Desk Team Lead

    Il y a 2 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryThe Front Desk Supervisor is a key member of our hospitality team, responsible for ensuring seamless and exceptional guest experiences. As a Front Desk Supervisor, you will be the face of our hotel, providing top-notch service and support to our guests.Key ResponsibilitiesLead and motivate the front desk team to deliver exceptional guest service...

  • Front Desk Team Lead

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Front Desk Supervisor RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Rimrock hotel in the Canadian Rockies. As a Front Desk Supervisor, you will be responsible for supervising front desk team members and ensuring efficient operations.Key Responsibilities:Welcome guests and visitors to the front lobby of the...

  • Front Desk Team Lead

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryThe Front Desk Supervisor is a key member of our hospitality team, responsible for ensuring seamless and exceptional guest experiences. As a Front Desk Supervisor, you will be the face of our hotel, providing top-notch service and support to our guests.Key ResponsibilitiesLead and motivate the front desk team to deliver exceptional guest service...

  • Front Desk Team Lead

    il y a 1 semaine


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Front Desk Supervisor Job DescriptionAt The Rimrock, we strive to provide exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a vital role in ensuring seamless operations and delivering outstanding guest satisfaction.Key Responsibilities:Welcome and register guests, ensuring a warm and welcoming...

  • Front Desk Team Lead

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk SupervisorAt The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team, providing top-notch guest service, and contributing to a positive and motivating team...

  • Front Desk Team Lead

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk SupervisorAt The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team, providing top-notch guest service, and contributing to a positive and motivating team...

  • Front Desk Team Lead

    il y a 1 semaine


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk SupervisorAt The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team, providing top-notch guest service, and contributing to a positive and motivating team...

  • Front Desk Team Lead

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk SupervisorAt The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team, providing excellent guest service, and contributing to a positive and motivating team...

  • Front Desk Team Lead

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk SupervisorAt The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team.Key Responsibilities:Welcome guests and visitors to the front lobby, record their information, and...

  • Front Desk Team Lead

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk SupervisorAt The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office, providing top-notch guest service, and leading a team of Guest Services Agents.Key...

  • Front Desk Team Lead

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Front Desk Supervisor Job DescriptionAt The Rimrock, we're committed to delivering exceptional hospitality experiences to our guests and employees alike. As a Front Desk Supervisor, you'll play a vital role in ensuring seamless operations and outstanding guest satisfaction.Key Responsibilities:Welcome guests and visitors to the front lobby, recording their...

  • Front Desk Team Lead

    il y a 4 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    At Accor, we are committed to delivering exceptional hospitality experiences to our guests. As a Front Desk Supervisor, you will play a key role in ensuring the smooth operation of our front office team.Key Responsibilities:Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.Provide professional,...

  • Front Desk Manager

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk ManagerAccor is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.Key Responsibilities:Manage the front desk operations, including coordinating...

  • Front Desk Manager

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk ManagerAccor is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.Key Responsibilities:Manage the front desk operations, including coordinating...

  • Front Office Team Lead

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    {"title": "Front Office Supervisor", "description": "Join Our Team as a Front Office SupervisorWe are a dynamic and open team that values great teamwork, professionalism, and mutual respect. As a Front Office Supervisor, you will be responsible for ensuring that our guests have an exceptional experience at our hotel.Key Responsibilities:Manage the front desk...

  • Front Desk Manager

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk ManagerAccor is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.Key Responsibilities:Manage the front desk team to ensure seamless guest check-in...

  • Front Desk Supervisor

    il y a 6 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Front Desk Supervisor Job DescriptionAt The Rimrock, we're committed to delivering exceptional hospitality experiences to our guests and employees alike. As a Front Desk Supervisor, you'll play a key role in ensuring seamless operations and outstanding guest satisfaction.Key Responsibilities:Welcome guests and visitors to the front lobby, recording their...

  • Front Desk Manager

    il y a 1 mois


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Accor. As a key member of our hotel operations, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.Key Responsibilities:Manage the front desk operations, including check-in,...


  • Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk Operations ManagerJob Summary:We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Accor. As a key member of our front office team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring that our guests receive exceptional service and that our hotel runs...

  • Front Desk Representative

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Title: Front Desk AgentAt Accor, we're committed to delivering exceptional customer experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Job Purpose:This position is responsible for providing personalized assistance to guests, ensuring their needs are met and exceeded. You'll...