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Customer Service Specialist II

Il y a 2 mois


IllkirchGraffenstaden, Grand Est, France Thermo Fisher Scientific Temps plein
Job Description

As a Commercial Support Specialist at Thermo Fisher Scientific, you will play a critical role in providing exceptional customer service and support to our clients. Your primary responsibility will be to receive and respond to price requests and calls for tenders in a timely and efficient manner.

Key Responsibilities:
  • Collect and synthesize information related to customer requests, analyzing data to implement an effective commercial strategy in collaboration with the sales team.
  • Develop and offer customized price quotes that meet customer specifications, ensuring a high level of accuracy and attention to detail.
  • Ensure compliance with customs and export regulations, maintaining strict traceability and monitoring of processed files.
  • Collaborate with the sales force to identify business opportunities and develop strategic plans to drive revenue growth.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and timely manner.
Requirements:
  • Proven experience in a customer-facing role, preferably in an international environment.
  • Exceptional communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
  • Fluency in French and English, with the ability to communicate complex information in a clear and concise manner.
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment.
  • A strong work ethic and a passion for delivering exceptional customer service, with a drive to compete and succeed in a dynamic business environment.