Marketplace Operations Specialist

il y a 2 semaines


Puteaux, Île-de-France Pandora Temps plein

Omnichannel Management

This role will support the marketplace team in fulfilling the vision of Pandora becoming a true omni retailer offering a connected and consistent experience across channels in France and Spain.

The ideal candidate will be responsible for day-to-day operations of all omni services, including click and collect and endless aisle in the French and Spanish market.

Key Responsibilities:

  • Support the roll-out of new omni-channel features and stay up-to-date with the latest technologies to stay ahead of the competition in France.
  • Assist in providing regular commercial insights to relevant teams, working closely with the retail ops to report on KPIs.
  • Participate in local A/B test initiatives to leverage the omnichannel proposition, reduce friction points in the customer journey, and improve overall customer experience.
  • Support the adoption of click and collect in France, working with retail ops, marketing, and ecommerce teams to drive the omni messaging to customers and increase uptake, taking a customer-centric approach.

Marketplace Roll-Out & Trading

The candidate will be responsible for the France and Spain marketplace roll-out, negotiation, and support, working closely with external partners and cross-functional teams to gain buy box through minimizing unauthorised sellers and having the right inventory in place with optimal marketing support.

Key Responsibilities:

  • Provide regular updates on product performance, forecasts, and commercial insights to relevant teams.
  • Work with marketing, merchandising, and retail teams to manage marketing and product plans and agree on promotional and trading calendars.
  • Responsible for range management and maintenance of the branded storefront.
  • Work closely with internal stakeholders and partners to build and own forecasts and commercial planning.
  • Work with legal and wholesale teams to manage the processes required to remove unauthorised sellers.
  • Monitor and audit authorised and unauthorised e-tailers operating inside and outside of marketplaces.
  • Work with relevant sales and operations team members to ensure compliance with policies, processes, etc. related to service and e-tailing guidelines.
  • Act as a single point of contact for all French and Spanish marketplace and online wholesale enquires.

About Pandora

Pandora is the world's largest jewellery brand, designing, manufacturing, and marketing hand-finished jewellery made from high-quality materials at affordable prices. The company employs 30,000 people worldwide and crafts its jewellery at two LEED Gold-certified facilities in Thailand using mainly recycled silver and gold.

Pandora is committed to leadership in sustainability and has set science-based targets to reduce greenhouse gas emissions by 50% across its own operations and value chain by .



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