Marketplace Operations Specialist

il y a 1 mois


Puteaux, Île-de-France Pandora Temps plein
About the Role

Pandora is seeking a highly skilled and motivated individual to join our Ecommerce team as a Marketplace Assistant. This role will support the marketplace team in fulfilling the vision of Pandora becoming a true omni retailer, offering a connected and consistent experience across channels in France and Spain.

Key Responsibilities
  • Support the day-to-day operations of all omni services, including click and collect and endless aisle, in the French and Spanish markets.
  • Assist in providing regular commercial insights to relevant teams, working closely with the retail ops to report on KPIs.
  • Participate in local A/B test initiatives to leverage the omnichannel proposition, reduce friction points in the customer journey, and improve overall customer experience.
  • Support the rollout of new omnichannel features and stay abreast with the latest technologies to get ahead of competition in France.
  • Assist in customer adoption of click and collect in France, working with Retail Ops, Marketing, and Ecommerce teams to drive the omni messaging to customers and increase uptake, taking a customer-centric approach.
  • Support the France and Spain marketplace rollout, negotiation, and support, working closely with external partners and cross-functional teams to gain buy box through minimizing unauthorized sellers and having the right inventory in place with optimal marketing support.
  • Provide regular updates on product performance, forecasts, and commercial insights to relevant teams.
  • Work with Marketing, Merchandising, and Retail teams to manage marketing and product plans and agree on promotional and trading calendars.
  • Responsible for range management and maintenance of the branded storefront.
  • Work closely with internal stakeholders and partners to build and own forecasts and commercial planning.
  • Work with Legal and Wholesale teams to manage the processes required to remove unauthorized sellers.
  • Monitor and audit authorized and unauthorized e-tailers operating inside and outside of marketplaces.
  • Work with relevant sales and operations team members to ensure compliance with policies, processes, etc., related to service, e-tailing guidelines, etc.
  • Act as a single point of contact for all French and Spanish marketplace and online wholesale inquiries.
Requirements
  • Excellent communication skills, both written and verbal.
  • English/French fluent, Spanish language is a plus.
  • Experience with omni platforms and reporting tools like Adobe Analytics, Elevate, or similar.
  • Experience with Mirakl.
  • A good standard of computer literacy, including the use of all Microsoft Office programs.


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