Regional IT Service Delivery Manager

il y a 4 semaines

Cernay, Grand Est, France Tronox Temps plein

About Tronox

Tronox Holdings plc is the world's leading integrated manufacturer of titanium dioxide pigment. We mine titanium-bearing mineral sands and operate upgrading facilities that produce high-grade titanium feedstock materials, pig iron and other minerals. With 7,000 employees across six continents, our rich diversity, unmatched vertical integration model, and unparalleled operational and technical expertise across the value chain, position Tronox as the preeminent titanium dioxide producer in the world.

Our Values

We believe living our values allows us to create a stronger, more successful company for everyone who works with us. We care deeply about our people, and we seek to attract and retain talented individuals who share our values. These are:

  • We have an uncompromising focus on operating safe, reliable and responsible facilities
  • We honor our responsibility to create value for stakeholders
  • We treat others with respect, and act with personal and organizational integrity
  • We build our organization with diverse, talented people who make a positive difference, and we invest in their success
  • We are adaptable, decisive, and effective
  • We are trustworthy and reliable, and we build mutually rewarding relationships
  • We share accountability and have high expectations for ourselves and one another
  • We do the right work the right way in every aspect of our business
  • We celebrate the joy of working together to accomplish great things

Job Title

Regional IT Service Delivery Manager

Job Overview

The Regional IT Service Delivery Manager is responsible for overseeing the delivery of IT services to all Tronox employees within their geographical region, ensuring that service level agreements are met, and that IT services are delivered in a timely, efficient, and cost-effective manner. The role requires a strong focus on customer satisfaction and service quality, as well as the ability to manage and motivate a team of technical professionals.

Key Responsibilities

Responsibilities include, but are not limited to:

  • Develop and maintain strong relationships with internal and external stakeholders, ensuring that their IT service needs are met in a timely and efficient manner
  • Represent IT on Regional and Site round tables where appropriate
  • Act as a direct line of communication with Regional Operational Leaders, promoting the IT strategy
  • Provide feedback to the Global IT Organization on requested enhancements
  • Identify trends in IT support issues and work to reduce repeat incidents
  • Ensure that IT service level agreements (SLAs) are established, monitored, and achieved or exceeded
  • Manage and motivate a team of technical professionals, providing coaching, training, and performance feedback as needed
  • Deliver IT services in line with policies, procedures, and standards to ensure service quality, consistency, and efficiency
  • Coordinate and communicate with other IT teams, vendors, and third-party providers to ensure that service delivery is optimized and that any issues or problems are resolved in a timely manner
  • Monitor and report on IT service performance metrics, identifying opportunities for improvement and taking corrective action as needed
  • Plan and manage IT service delivery projects, ensuring that project objectives are achieved within scope, budget, and timeline constraints
  • Manage IT service delivery budgets, ensuring that expenses are within budget and that cost-saving opportunities are identified and implemented

Qualifications & Experience

  • Bachelor's degree in Computer Science, Information Systems, or a related field
  • 5+ years of experience in IT service delivery management or a related role
  • Strong knowledge of IT service management frameworks such as ITIL, COBIT, or ISO 20000
  • Experience managing a team of technical professionals
  • Excellent communication, interpersonal, and customer service skills
  • Strong analytical and problem-solving skills
  • Proven ability to manage multiple priorities and projects simultaneously
  • Experience with project management methodologies and tools
  • Knowledge of IT infrastructure, systems, and applications
  • Understanding of SAP
  • Conversational Dutch or French would be beneficial

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