Customer Service Representative
il y a 4 semaines
Job Title: Customer Service Associate
Job Summary:
We are seeking a highly skilled Customer Service Associate to join our team at Marken. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and operational support to our clients.
Main Responsibilities:
- Monitor shipments on a daily basis to ensure timely collection and delivery.
- Develop and maintain excellent working relationships with customers, internal and external.
- Work with patients to ensure collection requirements are met and they are kept informed throughout the process.
- Process booking requests, generate and verify shipping documentation as needed.
- Liaise with internal departments to ensure customer requirements are met.
- Collaborate with Marken offices and Local Service Providers to ensure efficient logistics transfer.
- Enter clinical trial sites into Marken's internal database (where necessary).
- Respond to general telephone and email requests from customers and internal offices.
- Prepare, verify, and distribute country-specific project documentation.
- Filing and archiving as required.
- Attend customer meetings and teleconferences as needed.
Requirements:
- Proficient in Microsoft Suite (Excel, Word, and Outlook).
- Knowledgeable with computers.
- Thorough understanding of Aviation/Airline networks.
- Excellent communication and influencing skills.
- Excellent problem-solving and prioritization skills.
- Flexibility in working hours, including weekend coverage in some cases.
- Fluent communication skills in English and French.
About Marken:
Marken is a wholly owned subsidiary of UPS and a critical part of UPS Healthcare. We offer a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide. We support cell and gene therapy logistics services from clinical to commercial, while maintaining a leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.
Mission Statement:
Moving Our World Forward by Delivering What Matters.
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