Product Manager CRM
il y a 6 jours
Accor Tech & Digital is the driving force behind technology, digital solutions, and transformation within the Group. Our 2,000 talents are committed to providing the best digital and tech experiences to our customers, hotels, and teams across 110 countries, shaping the future of hospitality.
We are the Digital & Business Factory of the Accor Group, the innovation and transformation lab of the global leader in hospitality. With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital.
Accor, a global leader in hospitality, has launched an ambitious digital program to transform group bookings for Meeting & Event (booking more than 7 rooms with or without a meeting/space). In this context, Accor will partner with a provider to develop and deploy a new distribution platform for meetings and events, allowing hotels to connect their inventory to multiple channels and efficiently manage all types of requests, including instant booking.
This role is key to the success of the program, as this platform is at the core of the digital ecosystem Accor seeks to build. Collaborate and coordinate cross-functional teams within Accor to ensure the M&E distribution platform is connected via API interfaces to all systems and platforms in the Accor ecosystem, including websites and other distribution channels, CRS, RMS, CRM B2B, content management system, loyalty programs, etc.
Key Responsibilities:
- Collaborate with the dedicated team, managing change to ensure optimal transition for hotels (communication, training, support, etc.).
- Work closely with internal teams to ensure optimal integration of digital distribution tools into Accor's digital ecosystem.
- Collaborate closely with the technical manager and stakeholders to ensure technical feasibility and the successful delivery of key features, ensuring the proposed solutions are technically robust and compliant with the digital ecosystem's constraints.
Requirements:
- Significant experience within Accor or a similar environment, with a good understanding of the digital distribution ecosystem (CRS, S&Cs, PMS, CRM, RMS, website, APIs, etc.).
- Proven experience as a Product Owner and/or digital project manager, ideally in digital transformation or complex projects.
- Proficient with project management tools (Gantt, Confluence, Jira, etc.).
- Fluent in English and French (spoken and written).
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