Client Relationship Manager

il y a 7 jours


TremblayenFrance, Île-de-France Kuehne+Nagel Temps plein

**Job Summary**

QuickSTAT is seeking a dedicated Customer Relationship Manager in the transport management sector. As a key member of our team, you will serve customers by providing information and responding to requests in accordance with Quick's Quality Assurance standards.

**Key Responsibilities**

  • Provide information to customers by verifying understanding of requests; answering questions; offering solutions.
  • Initiate service by recording requests; forwarding to dispatching.
  • Manage the relationship with customers as part of shipments follow-up.
  • Resolve problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Improve quality results by evaluating processes; recommending changes.

**Requirements**

  • At least 3 years of experience in a customer-focused role, preferably in logistics.
  • Experience in Air and Road logistics is highly advantageous, and experience in Pharma is preferable.
  • Good computer skills and use of EDIs.
  • Ability to work successfully under pressure and excellent time management skills.
  • Great communication skills with strong self-motivation ability.

**About QuickSTAT**

QuickSTAT is a leading provider of transport management services. We are committed to delivering exceptional customer service and ensuring operational excellence in the transport management sector.



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