Customer Service Manager

il y a 2 semaines


TremblayenFrance, Île-de-France Kuehne+Nagel Temps plein
Job Title: Client Relationship Manager

QuickSTAT is seeking a dedicated Client Relationship Manager in Roissy CDG to serve customers by providing information and responding to requests with respect of Quick's Quality Assurance standards.

Key Responsibilities:
  • Provide information to customers by verifying understanding of request; answering questions; offering solutions.
  • Initiate service by recording requests; forwarding to dispatching.
  • Manage the relationship with customers as a part of shipments follow up
  • Resolve problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Improve quality results by evaluating processes; recommending changes
Requirements:
  • Ideal candidate has at least 3 years of experience in a customer focused role, preferably in logistics
  • Experience in Air and Road logistics is highly advantageous and experience in Pharma is preferable
  • Good computer skills and use of EDIs
  • Ability to work successfully under pressure and excellent time management skills
  • Great communication skills with strong self-motivation ability

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