Shore Excursion Department Manager
il y a 1 mois
MSH is seeking a seasoned Shore Excursion Department Manager to lead our team of Shorex Managers and Coordinators. As a key member of our corporate office, you will be responsible for driving profitability and excellence in our shore excursion operations.
**Key Responsibilities:**
* Monitor market trends to ensure negotiated net costs and sell prices meet and/or exceed targeted profitability for each trade.
* Oversee the maintenance and renewal of shore excursion agreements, ensuring up-to-date tour pricing, operator contacts, and liability insurance.
* Manage tour operator competitive analysis for new ports and tour operators, identifying opportunities for improvement.
* Coordinate special shore excursions from planning to execution, including customized experiences and events.
* Prepare shuttle bus budgets, aiming to reduce costs while maintaining high-quality service.
* Collaborate with onboard Shorex managers to resolve shuttle bus issues, ensuring seamless operations.
* Develop and implement electronic solutions to enhance efficiency within the Shore Excursion Department.
**Requirements:**
* Strong working knowledge of automation and in-house systems supporting the Shore Excursion Department.
* Excellent problem-solving and analytical skills, with a focus on driving business results.
* Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
* Strong communication and leadership skills, with a proven track record of managing high-performing teams.
**What We Offer:**
* A dynamic and supportive work environment with opportunities for growth and development.
* A competitive salary and benefits package, reflecting your value to our organization.
* The chance to make a meaningful impact on our shore excursion operations and contribute to the success of MSH.
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