Director of Shore Excursions and Operations

il y a 1 mois


Paris, Île-de-France MSH Temps plein
Job Description

Job Title: Director of Shore Excursions and Operations

Company: MSH

Job Type: Full-time

Location: Remote

Job Category: Operations

About Us: MSH is a leading company in the tourism industry, providing exceptional shore excursion experiences for our clients.

Job Summary: We are seeking a highly skilled and experienced Director of Shore Excursions and Operations to join our team. The successful candidate will be responsible for managing the development of shore excursions, supporting shore excursion managers, and ensuring the delivery of exceptional shore excursion experiences.

Key Responsibilities:

  • Manage the development of shore excursions: Develop and implement shore excursion programs, including tour descriptions, pricing, and policies.
  • Support shore excursion managers: Provide guidance, support, and motivation to shore excursion managers and coordinators.
  • Ensure delivery of exceptional shore excursion experiences: Work closely with the shore excursion team to ensure that shore excursions meet and exceed client expectations.
  • Monitor trends and revenue opportunities: Analyze trends and revenue opportunities to maximize profitability.
  • Oversee inventory and agreements: Manage tour inventory and ensure that shore excursion agreements are up-to-date and compliant.
  • Coordinate special shore excursions: Plan and coordinate special shore excursions, including specialty events and customized experiences.
  • Travel and site inspections: Travel to destinations and conduct site inspections to vet tour operators and destinations.
  • Customer service: Respond to customer complaints and issues in a timely and professional manner.
  • Other duties: Perform other duties as assigned by the manager.

Requirements:

  • Strong communication and leadership skills: Excellent communication and leadership skills are required to manage a team and ensure the delivery of exceptional shore excursion experiences.
  • Experience in shore excursions: A minimum of 2 years of experience in shore excursions or a related field is required.
  • Knowledge of automation and systems: Familiarity with automation and systems used in the shore excursion industry is required.
  • Traveling: Traveling is required for this position.

What We Offer: We offer a competitive salary, benefits, and opportunities for professional growth and development.



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