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Customer Experience Manager
Il y a 2 mois
Audensiel: A Multi-Specialist Player in Digital Transformation
Audensiel is a leading player in digital transformation, business consulting, and technology consulting. We support our clients in all sectors of activity in France and internationally in the following areas:
- Digital: We manage digital transformation projects, from project management using the Agile method to application development and acceptance/testing.
- Consulting: We provide IT consulting within IT departments and business consulting within functional departments, specifically for Banking, Insurance, and the Pharmaceutical Industry, in areas such as governance, regulatory compliance, risk management, and transformation of financial departments.
- Data/AI: We design and develop Big Data solutions with data engineer and data scientist consultants and develop innovative artificial intelligence projects for our clients in the form of POC.
- IoT: We exploit data from connected objects and process it within complex interconnected systems, designing the entire value chain to provide the best user experience for these new services and optimize productivity gains.
- Cybersecurity: We support our clients in the governance of their cybersecurity issues, conducting audits and project management for data defense and security.
- Cloud/DevOps: We provide support at different levels of your project, strategy, and governance, architecture, development, or even DevOps.
Your Mission:
As a Customer Experience Manager, you will establish a professional relationship with clients to achieve ongoing client satisfaction. You will monitor actions to be implemented following customer satisfaction questionnaires, ensure the quality and monitoring of systems already deployed, and work closely with the Insurance Manager, Technical Coordinator, and Customer Service Team Leader in the consolidation of the team schedules.
Your Profile:
We are looking for a candidate with a Bachelor's degree in computer science, science, or customer relations and at least 3 years of significant experience on similar topics in ticketing and/or the public transport sector. You should be autonomous, organized, and rigorous, with a sense of business and service, good oral and written expression, and a common level of English.
Audensiel's Commitment:
In accordance with its ethical commitment, Audensiel is committed to combating all discrimination and promoting diversity and equal opportunities.
