Operations and Customer Service Manager

il y a 4 semaines


VillefranchesurSaône, Auvergne-Rhône-Alpes, France MBway Temps plein

Exciting Career Opportunity

MBway is seeking a dedicated Operations and Customer Service Manager M/F as part of an apprenticeship program for a duration of 24 months.

As part of a dynamic organization, you will play a crucial role in the five key sectors of our operations, including Services, Mail, Parcels, Banking, and Digital Solutions. Our team is committed to innovating the future of service delivery, and we are looking for individuals who are eager to grow and evolve with us.

Role Overview

In this position, you will be responsible for overseeing the logistics of mail collection and distribution, ensuring exceptional service quality for both individual and corporate clients while achieving operational and financial targets.

You will lead and motivate your teams, driving engagement in transformative projects and fostering a collaborative work environment.

Key Responsibilities

Your role will encompass the management of one or more operational sites, focusing on:

  • Technical oversight of logistics processes (receiving, storage, dispatch)
  • Commercial and financial management, ensuring compliance with health and safety standards
  • Team motivation and engagement through strategic initiatives

You will also:

  • Implement effective management practices aligned with company values
  • Define objectives and monitor budgets to enhance operational performance
  • Contribute to revenue enhancement through strategic planning and team development

Operational Excellence

You will ensure:

  • Optimal operational conditions and fulfillment of daily tasks by the teams
  • Implementation of contingency plans to maintain service continuity

Quality Management

Your responsibilities will include:

  • Utilizing available tools to foster a culture of continuous improvement
  • Analyzing customer experience metrics and implementing necessary improvements

Health and Safety Engagement

You will promote a safe working environment by:

  • Communicating health and safety indicators and ensuring compliance with procedures
  • Developing initiatives to enhance employee well-being and attendance

Candidate Profile

  • Strong leadership capabilities
  • Preference for fostering interpersonal relationships
  • Ability to work autonomously and take responsibility
  • Proactive with excellent organizational skills

Contract Details

  • Type: Apprenticeship only
  • Degree: To be obtained
  • Driving license: Required


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