Operations and Customer Service Manager

il y a 4 semaines


VillefranchesurSaône, Auvergne-Rhône-Alpes, France MBway Temps plein

Exciting Career Opportunity

Our organization is seeking a dynamic Operations and Customer Service Manager as part of an apprenticeship program. This role is designed for individuals eager to gain hands-on experience while pursuing a professional qualification.

As part of a leading group in various sectors, our employees are at the forefront of innovating future services. We are committed to fostering career growth and development.

Role Overview

In this position, you will oversee the management of mail operations, ensuring the efficient collection and distribution of mail while maintaining high service quality for both individual and corporate clients.

You will lead and motivate your teams, engaging them in transformative projects that enhance operational effectiveness and promote a collaborative work environment.

Key Responsibilities

You will be responsible for the operational management of one or more facilities, focusing on:

  • Technical aspects (receiving, storage, shipping)
  • Commercial strategies
  • Social engagement and team dynamics
  • Financial oversight, ensuring compliance with safety and quality standards

To achieve these objectives, you will:

  • Inspire and support Team Leaders in strategic areas: Commitment, Acquisition, Performance, and Excellence
  • Facilitate change management tailored to team needs
  • Drive service development and performance outcomes
  • Establish managerial principles aligned with company values
  • Monitor objectives and budgets to enhance operational results
  • Contribute to revenue growth through strategic initiatives

Ensuring Operational Excellence

You will implement optimal operational conditions, ensuring that teams meet established standards and adapt resources effectively to changing demands.

Quality Management Implementation

Utilize available tools to promote a culture of continuous improvement, analyzing customer feedback to enhance service delivery.

Health and Safety Engagement

You will be responsible for communicating health and safety metrics, promoting a safe work environment, and ensuring adherence to established procedures.

Candidate Profile

  • Strong leadership skills
  • Excellent interpersonal abilities
  • High level of autonomy and accountability
  • Initiative and strong organizational capabilities

Conditions

  • Type of contract: apprenticeship only
  • Degree to be obtained: Bac +5
  • Driving license required


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