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Culinary Guest Experience Specialist

Il y a 3 mois

IssylesMoulineaux, Île-de-France Accor Temps plein

Company Overview

Why choose Accor?
At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within our organization.

Position Overview

The primary role of the Culinary Guest Experience Specialist is to enhance the overall guest experience through meticulous preparation for arrivals, managing the dining experience post-visit, and overseeing daily operations of the restaurant seating. Building relationships and utilizing online resources are essential in transforming Moments into Memories. Reporting directly to the Culinary Guest Experience Supervisor, this position is integral to the Food and Beverage department, contributing to the achievement of departmental objectives. The Culinary Guest Experience Specialist is responsible for upholding the consistency of hotel and Fairmont standards while generating innovative ideas to elevate the Five Diamond / Five Star experience. This role is characterized by a dedication to providing exceptional hospitality.

Compensation: $34 per Hour

Key Responsibilities:

Deliver a consistently professional, warm greeting and engaging service to guests Familiarize yourself with the tasks of all colleagues within the outlet Assist in booking, modifying, and canceling reservations Collect, organize, and respond to guest feedback and inquiries Possess comprehensive knowledge of all menu items, including garnishes, ingredients, and preparation methods Guide guests through food and beverage menu items in an informative and supportive manner Establish rapport with VIPs and distinguished visitors, encouraging feedback throughout their experience Support menu maintenance efforts Understand end-of-shift reports and the POS system Ensure all guest challenges are documented in their respective profiles in the PMS for hotel guests and restaurant seating software for both hotel and non-hotel guests Manage coat check responsibilities Adhere to outlet policies, procedures, and service standards Follow all safety and sanitation protocols when handling food and beverages Maintain regular attendance in compliance with Plaza and Fairmont Standards, adapting to the business's needs Exhibit a professional demeanor and personality that conveys confidence and leadership while promoting safe and efficient operations Play a vital role in crafting personalized and creative experiences for guests to enhance their overall experience. Occasionally work under pressure and prioritize tasks, completing projects efficiently Demonstrate attention to detail and strong organizational skills Adapt quickly and effectively to changing circumstances Employ creative problem-solving skills and a passion for innovation Exhibit a strong work ethic, capable of working independently and collaboratively Coordinate with fellow Culinary Guest Experience Specialists and Food and Beverage Managers regarding the arrival, departure, and special needs of VIP dining guests. Prepare portfolios for VIP guests at the Palm Court. Build and leverage relationships with vendors (artists, florists, concierges, etc.) to enhance guest experiences Maintain confidentiality of all guest and member information and hotel data, ensuring the security of high-profile guests Meet deadlines and coordinate the delivery of quality amenities to guests across departments Oversee daily operations during tea seating when not in the office Conduct pre-arrival calls to identify special requests and confirm arrival times Maintain a database of guest preferences, habits, and significant dates, encouraging colleagues to do the same Assist with additional Food and Beverage tasks as required Effectively communicate promotions and enhancements with colleagues Serve as a general source of guest information and promote The Plaza and Fairmont Hotels & Resorts Ensure effective communication flow between management and colleagues. Arrange or purchase VIP gifts as necessary Actively participate in daily briefings and meetings Complete projects promptly as directed by the Culinary Guest Experience Supervisor, F&B Managers, Assistant Director of F&B, and Director of Food & Beverage Be prepared to contribute proficiently in functions outside one's department when required Qualifications


• Previous service experience is beneficial

• Familiarity with Point of Sale Systems is advantageous

• Excellent communication and organizational skills

• Strong interpersonal and problem-solving abilities

• Highly responsible and dependable

• Ability to thrive under pressure in a fast-paced environment

• Ability to work cohesively as part of a team

• Ability to focus on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shifts

• Occasional lifting and carrying up to 20 lbs

• Occasional kneeling, pushing, pulling

• Occasional ascending stairs and ramps

All information will be kept confidential in accordance with EEO guidelines.