Guest Experience Specialist
il y a 4 semaines
Job Summary
We are seeking a highly skilled and detail-oriented Guest Care Room Technician to join our team at Accor. As a key member of our facilities operations team, you will be responsible for ensuring the highest level of guest satisfaction and comfort in our rooms and corridors.
Key Responsibilities
- Perform daily maintenance tasks to ensure rooms and corridors are in excellent working order
- Conduct regular inspections to identify and address any maintenance issues
- Implement programmed maintenance cleaning schedules to maintain a high level of cleanliness and hygiene
- Manage and maintain stock levels of replacement items for bedrooms and corridors
- Collaborate with other team members to ensure seamless operations and excellent guest experience
- Identify and report any health and safety issues on the floor
- Participate in special projects and other responsibilities as assigned
Requirements
- Positive attitude and commitment to delivering exceptional customer service
- Excellent grooming standards and attention to detail
- Flexibility to respond to a range of different work situations and priorities
- Previous luxury hospitality experience in a similar role is an asset
- Good communication skills and ability to work effectively with others
- Ability to work under pressure and manage multiple tasks simultaneously
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