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IT Support Specialist

Il y a 3 mois


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NTECH Consulting is a prominent IT services and consultancy organization committed to providing high-quality solutions to our clients. We prioritize excellence while ensuring strict adherence to budgetary and scheduling constraints.

As a technology engineering and consulting firm, we empower our clients to tackle everyday challenges and assist them in their digital transformation initiatives.

With the vast expertise our consultants have amassed over the years, NTECH Consulting is dedicated to helping you achieve your future aspirations.

Position Overview: We are in search of a skilled IT Support Specialist to join our esteemed client in a vibrant city. In this capacity, you will be tasked with delivering outstanding end-user assistance, ensuring seamless hardware and software functionality.

Key Responsibilities:

  • Technical Assistance: Provide expert support for hardware, software, and network-related issues across both MacOS and Windows platforms. Efficiently resolve support tickets and assist with new hardware/software installations.
  • System Oversight: Monitor and troubleshoot system performance. Maintain an accurate inventory of IT assets.
  • Documentation and Reporting: Ensure IT systems, procedures, and policies are thoroughly documented. Produce regular reports and develop user guides and training materials.
  • Collaboration and Training: Collaborate closely with IT personnel on ongoing projects. Engage in training sessions to enhance skills and provide basic IT training to end-users across the EU region.

Experience Required:

  • Minimum of 2 years in an IT support role
  • Experience with both MacOS and Windows application packaging
  • Fluency in English & French
  • Valid work permit for France

Technical Skills:

  • Comprehensive knowledge of computer hardware, software, and IT principles
  • Strong familiarity with both macOS and Windows operating systems
  • Expertise in desktop computers and computer hardware
  • Advanced technical support and troubleshooting skills
  • Printer support expertise

Soft Skills:

  • Strong problem-solving and analytical abilities
  • Excellent verbal and written communication skills
  • Team-oriented with the ability to collaborate effectively
  • Customer-focused with a commitment to delivering high-quality support
  • Excellent communication and interpersonal abilities

Preferred Qualifications:

  • Relevant IT certifications are a plus
  • Experience in IT support roles

Why Join Us?

  • Exciting Projects: Be part of innovative projects in a dynamic environment.
  • Professional Growth: Enhance your skills and knowledge through continuous learning opportunities.
  • Collaborative Culture: Work with a supportive and experienced IT team.

We are looking for dedicated professionals who are ready to contribute to our success.