Service Delivery Specialist
il y a 1 mois
Amadeus is seeking a highly skilled Service Delivery Specialist to join our team in France. As a key member of our Service Delivery & Support department, you will be responsible for overseeing the company's telecommunications expenses, managing videoconferencing systems, and providing support for data center operations and workplace services IT needs.
Main Responsibilities:- Operational Run Management: Responsible and accountable for the Business Continuity of all services within your scope. Coordinate a team in charge of supporting incident resolution, problem management, and effective application of global standard processes.
- Operational Performance Management: Coordinate your team in operational activities to be performed according to the governance model implemented, including collection of appropriate data and metrics, monitoring, and reporting of ongoing operational performances.
- Operate and Support Processes Continuous Improvement: Identify opportunities for improving the performance of this stage of a service lifecycle, assist process owners with these improvements' implementation, and ensure coordination with all key stakeholders within DTS.
- Master's degree in computer science, information systems, business administration, or another related field.
- Well-built head to manage day-to-day operations, support role, and monitor progress. Ownership.
- Minimum 2 years' experience in large IT providing operations and support.
- Technical background within Managed Services or IT outsourcing industry or vendor management.
- Good team player.
- Good relationship builder with strong diplomacy skills.
- Bilingual French/English.
- Competitive remuneration, individual and company bonus, and many benefits.
- Flexible teleworking from 1 to 3 days per week, home office set-up premium, and monthly allowance.
- 6 weeks holiday, pension contribution, and healthcare insurance.
- Professional development in a truly international and multisite environment with a great mix of people.
- A wide set of trainings available to broaden your knowledge and enhance your soft skills.
- Enter a diverse and inclusive workplace.
- Enjoy your office life: coffee hubs, quiet zone, flexible desks, agile areas, on-site restaurants, tennis, soccer, yoga, dance, on-site sport center, and classes.
- Online application: Submit your online application, and our Talent Acquisition team will get in touch if your skills match the role.
- Phone Interview: We'll get to know each other with a short casual conversation.
- Online Testing: Depending on the role you applied for, you may have to do some online tests.
- Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join.
- Offer: Our Talent team will make you a job offer and welcome you to your new role with us.
- Join our global team: Where you can develop your skills and build an international career that matters.
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