Customer Success Manager
il y a 2 jours
The Job:
As a Customer Success Manager, you will be responsible for managing our portfolio of clients in France and EMEA under the guidance of the VP Customer Success. Your primary objective will be to ensure the best possible customer experience, driving growth and retention through proactive relationship management and strategic planning.
Key Responsibilities:- Onboard and train clients on our tool, ensuring seamless adoption and utilization.
- Analyze data to identify opportunities for improving customer experience and driving business growth.
- Handle and resolve customer requests in a timely and professional manner, ensuring high-quality service delivery.
- Maintain ongoing customer relationships, fostering trust and loyalty through regular communication and tailored solutions.
- Network to identify new needs and opportunities for business growth, collaborating with cross-functional teams to drive strategic initiatives.
- Minimize customer churn through proactive relationship management and strategic planning.
- Participate in events and forums to stay up-to-date on industry trends and best practices.
- Minimum 1-year experience in a commercial role, such as Category Manager or Trade Manager, for an FMCG manufacturer.
- Autonomy, adaptability, and a passion for service and customer satisfaction.
- Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
- Strong analytical and problem-solving skills, with the ability to work in a dynamic and fast-paced environment.
- Fluency in English, both written and spoken, with additional European languages a plus.
NielsenIQ is the world's leading consumer intelligence company, delivering unparalleled insights into consumer buying behavior and driving growth through strategic partnerships. As a global company with operations in 100+ markets, we are committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.
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