IT Support Specialist

il y a 1 mois

Paris, Île-de-France Exclusive Networks Temps plein
About the Role

The Junior IT Support Engineer is a key member of our team, responsible for providing technical assistance and support to our global offices. This role involves maintaining and configuring computer systems and mobile devices, installing hardware and software, and continuously improving our IT infrastructure to meet the evolving needs of our organization.

Key Responsibilities
  • Support modern technologies onsite and remotely for all offices locally and globally.
  • Support the day-to-day operation of all technology or telecommunication devices (hardware, software, WIFI and mobile phones) across our IT Service Management (asset, incident, problem, and change management)
  • Onboard new joiners and laptops
  • Provide basic support and install required productivity tools on laptops and mobile devices.
  • Ensure accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
  • Promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
Requirements
  • 1 year of relevant work experience, onsite and remotely.
  • A degree in a relevant IT field or an equivalent of professional experience.
  • Good knowledge in the areas of Windows and Macintosh clients.
  • Understanding of Office 365 environment, experience in Microsoft Intune.
  • The ability to document process.
  • Excellent organisation skills.
  • The ability to work within a fast-moving team.
  • Excellent communication skills both written and verbal.
  • High level of attention to detail.
  • A collaborative working mentality but is prepared to make decisions.
  • Fluency in English (additional languages would be an added benefit).

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