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Helpdesk Technician for Executive Support
Il y a 3 mois
At CONNECTT 1, we are a dedicated temporary staffing agency specializing in the Information Technology sector. Our focus is on providing exceptional temporary and permanent staffing solutions.
Role OverviewWe are in search of a VIP Helpdesk Support Specialist to join our team for a long-term engagement. This role is essential for delivering high-quality support to our esteemed clientele.
Key Responsibilities:
- Responding to incoming support calls
- Managing and tracking user inquiries
- Overseeing ticketing processes within the IT service management system
- Identifying and diagnosing technical issues
- Guiding users through real-time troubleshooting
- Providing assistance with both technical and operational challenges
- Ensuring timely and effective resolution of problems
- Conducting follow-up communications with users to ensure satisfaction
- Supporting users during the setup of their devices
- Customizing support based on individual user requirements
- Escalating complex requests to specialized support teams
- Coordinating with advanced technical teams for issue resolution
- Arranging appointments for problem-solving sessions
Ideal candidates will possess a background in computer science, preferably with a Bachelor's degree. A minimum of 1 to 3 years of experience in a technical support role or similar position is essential.
Strong communication skills, a collaborative spirit, organizational abilities, attention to detail, and reliability are critical attributes for success in this role. A valid driver's license may be advantageous.
If you find this position aligns with your skills and interests, we encourage you to submit your application for consideration.
