Client Support Specialist
il y a 3 semaines
Success Story is a prominent IT partner catering to the needs of insurance professionals, including brokers, insurers, and wholesalers. We specialize in developing comprehensive solutions tailored to meet the diverse requirements of our clients, providing them with the most advanced management software available.
Our dedicated team of 75 experienced professionals is solely focused on serving the insurance sector, offering innovative software solutions and extranet services.
Key ResponsibilitiesThe Functional Support Technician plays a crucial role in guiding and assisting clients, primarily insurance brokers, in utilizing our software effectively while embodying the core values of our organization.
- Support and Ticket Management
- Responding to incoming support calls as the first point of contact
- Monitoring client requests through JIRA
- Logging, analyzing, and categorizing support tickets in our system
- Processing, tracking, or escalating requests to the appropriate teams
- Resolving and closing support tickets efficiently
- Advisory and Assistance
- Expertise in the Custy Adhoc software
- Offering tailored solutions to meet client needs
- Facilitating client understanding of the software and providing necessary documentation
- Issue Resolution
- Identifying and diagnosing technical or functional issues
- Resolving problems or escalating them to the relevant teams for further analysis
- Implementing solutions as required
- Quality of Service
- Complying with service level agreements, including: responding within 7 working hours, resolving software malfunctions within 8 working days, and providing workarounds for critical issues within 24 working hours
- Adhering to established procedures and best practices
- Updating various tools and communication channels (Gitlab, Lockself, Jira, Confluence, Teams...)
- Documentation
- Creating and updating client documentation (Confluence)
- Maintaining internal documentation (Confluence)
A background in accounting or insurance is preferred, along with a minimum of 2 years of relevant experience.
- Required Skills
- At least 2 years of experience in accounting or insurance
- Proficiency in the Windows 10 environment
- Strong skills in Microsoft Office applications (Word, Excel, Outlook)
- Knowledge in at least one of the following areas: Accounting / Insurance
- Desired Qualities
- Team-oriented mindset
- Patience and strong listening abilities
- Ability to work independently
- Customer-focused approach
- Proactive and inquisitive nature
-
Client Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France Scalingo Temps pleinPrésentation de l'entreprise : Scalingo a été fondée pour accompagner les équipes de développement dans la simplification et l'automatisation de leurs tâches, tout en respectant les enjeux de sécurité et de souveraineté des données.Objectif : Scalingo aspire à devenir un leader dans le domaine de l'hébergement cloud souverain. L'entreprise est...
-
IT Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France OpenClassrooms Temps pleinPosition: IT Support SpecialistCompany: OpenClassroomsWe are seeking an IT Support Specialist for an apprenticeship role with one of our partners in the technology industry, aimed at preparing for a recognized diploma program.Provide assistance in delivering technical support servicesEngage in diagnosing and resolving technical issuesWork collaboratively...
-
IT Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France OpenClassrooms Temps pleinPosition: IT Support SpecialistCompany: OpenClassroomsWe are seeking an IT Support Specialist for an apprenticeship opportunity with one of our partners in the technology industry, aimed at preparing for a recognized diploma program.Provide assistance in delivering technical support servicesEngage in troubleshooting and resolving technical issuesWork...
-
IT Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France Entreprise partenaire Temps pleinRole of IT Support SpecialistWe are seeking a motivated individual to become part of our organization as an IT Support Specialist. In this position, your responsibilities will include:Conducting maintenance tasks on computers and network systems.Managing upkeep of projectors, digital displays, and mobile classrooms.Formulating equipment upgrade strategies...
-
IT Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France OpenClassrooms Temps pleinPosition: IT Support SpecialistCompany: OpenClassroomsWe are seeking an IT Support Specialist for an apprenticeship opportunity with one of our partners in the technology industry, aimed at preparing for a recognized qualification.Key Responsibilities:Provide assistance in delivering technical support servicesEngage in troubleshooting and resolving technical...
-
Administrative Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France Entreprise partenaire Temps pleinBecome a part of our team as an Administrative Support SpecialistWe are seeking a dedicated individual to assist our administrative office with a variety of organizational tasks.Your key responsibilities will encompass:Providing support for daily administrative operations.Drafting mission directives and monitoring expenditures.Overseeing procurement...
-
Spécialiste en Support Informatique
il y a 1 jour
Strasbourg, Grand Est, France Michael Page Temps pleinMichael Page Technology est un partenaire de choix pour le recrutement de talents dans le domaine de l'informatique, offrant des solutions adaptées aux besoins pour des postes en CDI, en freelance ou en management de transition.En tant que Spécialiste en Support Informatique, vous aurez pour principales missions de :Accompagner les équipes dans la bonne...
-
Commercial Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France Entreprise partenaire Temps pleinKey ResponsibilitiesAssist in managing sedentary sales operations and address incoming inquiries for services or orders through various channels.Candidate ProfileFamiliarity with support roles.Excellent written communication abilities.Proficient in standard office software.Strong listening skills and a collaborative spirit.Compassionate approach,...
-
Spécialiste en planification de support
il y a 2 jours
Strasbourg, Grand Est, France Camo Emploi Temps pleinMissions et responsabilitésEn tant que Spécialiste en planification de support, vous serez amené à :Gérer les relations avec les clients et les techniciens pour garantir une communication efficace et une résolution rapide des problèmes.Gérer le planning des retards et absences des collaborateurs pour minimiser les impacts sur les opérations.Annuler...
-
Bilingual Technical Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France Ortho Clinical Diagnostics Temps pleinJob Title: Bilingual Technical Support SpecialistCompany: Ortho Clinical DiagnosticsOverview:Become part of a premier in vitro diagnostics organization renowned for its exceptional capabilities in immunoassay and molecular diagnostics, clinical chemistry, and transfusion services. Our workplace culture emphasizes employee satisfaction and engagement,...
-
Computer Support Specialist
il y a 1 semaine
Strasbourg, Grand Est, France maten Temps pleinJob OverviewWe are seeking a skilled Computer Support Specialist to join our team at Maten, a leading company in the industry sector. As a member of our support team, you will play a crucial role in ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide technical support to internal teams, resolving hardware, software, and...
-
IT Support Specialist
il y a 1 semaine
Strasbourg, Grand Est, France Espace Aubade Temps pleinAbout Espace AubadeWe are a leading distribution group seeking a skilled IT professional to join our team in Strasbourg.Job SummaryAs an IT Support Specialist, you will be responsible for providing technical assistance to our user groups, troubleshooting computer systems, and training staff on IT tools.You will primarily work with our POMPAC and SANISITT...
-
IT Support Specialist F-H
il y a 3 semaines
Strasbourg, Grand Est, France GEZIM Temps pleinBecome a Part of Our TeamWe are seeking a committed IT Support Specialist to become a vital member of our organization. This position involves providing essential technical assistance to our clients in the eastern region of France.As an IT Support Specialist, your primary duties will include delivering remote support and troubleshooting for a variety of...
-
Commercial Sales Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France GEZIM Temps pleinRole OverviewBecome a vital part of a forward-thinking organization in the industrial field, where your contributions will help shape a more sustainable and efficient future.Are you prepared to embrace the role of a Commercial Sales Support Specialist? Join a proactive team dedicated to overseeing sales administration tasks and ensuring exceptional customer...
-
Specialist in Machine Compliance
il y a 17 heures
Strasbourg, Grand Est, France POLE IND PROCESS SUPPORT NE (0110) Temps pleinJob Description**About the Role**Pole Ind Process Support NE (0110) is seeking a highly skilled specialist to join our team. As a specialist in machine compliance, you will play a crucial role in ensuring the safety and efficiency of our clients' machinery.Key Responsibilities:Provide technical assistance and guidance to clients on machine design and...
-
Finance ERP Support Specialist
il y a 2 semaines
Strasbourg, Grand Est, France SOPREMA Entreprises Temps pleinSOPREMA Entreprises is seeking a motivated individual to join our Finance team as an ERP Finance Support Specialist. In this role, you will play a vital part in the successful deployment and ongoing management of our DIVALTO financial modules.Your Responsibilities:Provide technical assistance to various sites regarding the daily utilization of our accounting...
-
IT Support Specialist
il y a 3 semaines
Strasbourg, Grand Est, France Getronics Temps pleinThe IT Support Specialist is responsible for executing various tasks related to IT Hardware Break & Fix activities and Request For Change services for Getronics. Key Responsibilities Adhere to repair operations and IMACD activities in accordance with the Service Level Agreement (SLA) established with clients. Utilize and manage specialized equipment...
-
Computer Support Specialist
il y a 1 semaine
Strasbourg, Grand Est, France pum Temps pleinKey ResponsibilitiesWe are seeking a skilled Computer Support Specialist to join our team at PUM.Key TasksProvide first and second level user support, including diagnosing, analyzing, and repairing technical issues.Configure and maintain workstations and tablets to ensure optimal performance.Participate in various IT service projects, including deployments...
-
Sales Support Specialist F/H
il y a 3 semaines
Strasbourg, Grand Est, France Groupe Martin Belaysoud Temps pleinJob Title: Sales Support Specialist F/HAbout the Company: Groupe Martin Belaysoud is a leading entity in the professional distribution sector, specifically tailored for the construction and industrial markets. With a diverse and comprehensive portfolio, they are dedicated to meeting the varied requirements of professionals. Their approach emphasizes a...
-
Risk Management Support Specialist
il y a 2 semaines
Strasbourg, Grand Est, France Groupama-fr Temps pleinAbout the Role As a Risk Management Support Specialist, you will play a vital role in assisting our team with various risk management activities. This is an excellent opportunity to gain practical experience and contribute to the success of our organization. Your Responsibilities Contribute to the identification and assessment of potential risks within our...