Hotel Revenue Optimization Expert

il y a 5 jours


Paris, Île-de-France Accor Hotels Temps plein

Hotel Revenue Optimization Expert

We are seeking a Hotel Revenue Optimization Expert to join our team at Sofitel Shahd Al-Madinah. As a key member of our revenue generation team, you will be responsible for supervising all incoming and outgoing room reservation requests, ensuring they are attended to as per hotel standards and procedures.

Key Responsibilities

  1. To supervise all incoming and outgoing room reservation requests and ensure they are attended to as per hotel standards and procedures.
  2. To attract guests and enhance their loyalty by providing distinctive service through communication and sales skills, improving the hotel's image and increasing revenue.
  3. To recognize potential clients and transmit information to the Sales Department.
  4. To maintain a good commercial relationship with all bookers: guest/company/agencies.
  5. To promote Accor loyalty programs and hotel promotions.
  6. To respect guest privacy and confidentiality of information.
  7. To manage guest complaints in a professional manner, resolving them to guest satisfaction and recording them.
  8. To supervise and report all guest comments or complaints.
  9. To call the manager for advice in serious cases or if an approval is required.
  10. To ensure proper telephone etiquettes as per Sofitel Standards.
  11. To ensure perfect knowledge of room type and rate structure among the Reservation team.
  12. To ensure accuracy of all booking information entered in the PMS.
  13. To supervise that Guest History is accurately maintained.
  14. To ensure perfect knowledge of hotel configuration and products among team members.
  15. To achieve Quality Tools Yield Management performance with reservations team.
  16. To know competitors and gather information about their activities and sales.
  17. To provide updated reports and statistics to management and other departments.

Requirements

  • Bachelor's degree in related field.
  • Minimum 2-3 years' experience in a similar role.
  • Excellent command in English; additional language is an advantage.
  • Strong reporting and analytical skills.
  • Good analytical and numeric skills.
  • High level of organization and time management skill.


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