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Service Excellence Coordinator

Il y a 3 mois

Paris, Île-de-France Cheval Blanc Temps plein

Position Overview:

Are you dedicated to providing outstanding service to guests? Join our esteemed team at Cheval Blanc as a Coordinator for Majordome services.

The Coordinator plays a pivotal role in ensuring guest satisfaction and orchestrating services across the establishment.

Key Responsibilities:

  • Maintain up-to-date knowledge of dining options and guest check-ins
  • Answer incoming calls efficiently, adhering to company standards
  • Keep a tidy and well-organized workspace
  • Update guest profiles and manage special requests effectively
  • Assist in inventory oversight and stock management
  • Promote the full range of services available at the establishment
  • Anticipate guest needs and deliver tailored assistance
  • Address guest concerns with sensitivity and suggest appropriate solutions

Requirements:

  • Prior experience in the hospitality sector is essential
  • Proficient in MS Office and Opera software
  • Fluent in both English and French
  • Knowledge of an additional language is advantageous
  • Excellent interpersonal and customer service abilities
  • Capacity to collaborate effectively within a team