IT Operations Manager
il y a 1 semaine
Accor, a company that delivers heartfelt hospitality, is seeking a highly skilled IT Operations Manager to join its team.
Key Responsibilities
- Plan and implement technology-related processes, systems, and telecommunications to ensure efficient hotel operations.
- Maintain and manage I.T. systems, software, and hardware, ensuring 24-hour coverage for the hotel.
- Analyze software and hardware problems to detect and correct deficiencies, malfunctions, and irregularities.
- Ensure reliable data backup and emergency recovery operations are in place to maintain data security.
- Manage contracts with I.T. vendors, consultants, service providers, and review maintenance contracts to ensure accuracy and project completion.
- Report the status of I.T. and telecommunications operations and progress to the Director of Finance and Business Support.
- Review technology-related operations and equipment to ensure efficiency and productivity.
- Maintain up-to-date detailed knowledge and records of all system changes, updates, and enhancements.
- Evaluate and define hotel and user requirements to determine the feasibility of purchasing requested enhancements.
- Install software and hardware upgrades in compliance with Accor corporate policies and legal requirements.
- Oversee a team of IT Technicians from all managerial and developmental aspects.
- Prioritize user department workflow and recommend procedural changes.
- Focus on future business needs and profitability.
- Develop training programs to increase user knowledge of systems and foster their use to ensure high computer proficiency.
- Coordinate system projects from initial configuration to installation, testing, training, cutover, and support.
- Analyze issues to ensure maximization of revenue and control of costs associated with generating telephone revenue.
- Ensure compliance with established procedures, systems security, contingency plans, internal controls, and standards.
- Schedule routine preventative maintenance and daily clerical functions regarding the integrity of computer systems.
- Provide thoughtful leadership on operational strategy and processes within the overall business strategy.
- Establish and evangelize service level offerings and agreements.
Requirements
- Excellent organizational, follow-through, and communication skills.
- Exceptional problem-resolution abilities.
- Strong positive team leadership and guest interaction skills.
- Commitment to teamwork and achieving team successes.
- Enthusiastic, driven, and self-motivated.
- Strong technical background with specific requirements including detailed knowledge of operating systems, management and operations of PMSPABX/Voicemail/Call Accounting, HRIS, Sales & Catering, telecommunications knowledge and experience, including VOIP and videoconferencing, network architecture and systems design knowledge and experience.
- 2-3 years of experience in an IT supervisory/management role in a fast-paced luxury hotel/conference environment.
- Certification or equivalent experience in one of more of the following.
Additional Information
At Accor, we are Heartists. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic, and professionally rewarding. We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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