Airport Services Manager

il y a 2 jours

Nice, Provence-Alpes-Côte d'Azur, France Emirates Temps plein

Job Summary

As an Airport Services Agent with Emirates, you will be responsible for ensuring the smooth delivery of airport operations. This includes identifying and meeting customer needs, adhering to set service standards and procedures, and guiding team members to deliver superior customer service.

Key Responsibilities

  1. Deliver exceptional customer service by identifying and meeting customer needs, adhering to set service standards and procedures, and guiding team members to deliver superior customer service.
  2. Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags.
  3. Monitor queues at check-in, ensuring priority given to Premium customer card holders, and assist with dealing with any excess baggage and visa issues that may arise.
  4. Prepare and complete pre and post-flight documentation, complete all relevant station statistical information, and filing.
  5. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately, and assist with preparation of relevant reports.
  6. Cover the absence of check-in supervisor and prepare flight briefs regarding customer information, ensuring that all staff, GHA, and service providers are fully aware of this information.
  7. Work in all areas of the operation, supporting and overseeing, as necessary, check-in, boarding, ramp, lounge, and other areas of Airport Operations as directed by senior staff on duty.

Requirements

  1. Secondary school level of education or equivalent.
  2. Relevant and recognized professional training courses in Customer Services and Handling, Ground Operations, and Reservations.
  3. Experience with MACS and World Tracer systems.
  4. Knowledge of MARS Reservations and/or Fares & Ticketing is preferred.
  5. Proficiency in Microsoft Office applications.
  6. Excellent airport passenger service and interpersonal skills.
  7. Knowledge of check-in procedures.
  8. Fluency in written and spoken English and French is essential.

Working with Emirates

We offer competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

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