Senior Client Experience Manager

il y a 1 jour


Paris, Île-de-France Lvmh Temps plein
Job Title: Senior Client Activation Manager

At LVMH, we are seeking a seasoned Senior Client Activation Manager to join our team. As a key member of our luxury client experience team, you will play a pivotal role in elevating our Maisons to unprecedented levels of client experience and engagement.

Key Responsibilities:
  • Develop and execute comprehensive CRM strategies focused on loyalty and high-value client retention.
  • Act as a primary consultant for individual Maisons, advising on best practices for client activation and CRM program implementation.
  • Design targeted activation campaigns that foster emotional connections between clients and the brand.
  • Leverage data analytics to refine strategies, ensuring they create meaningful experiences while driving business objectives.
  • Facilitate knowledge sharing between Maisons, promoting a cohesive approach to CRM that leverages shared insights and successes.
  • Continuously assess program efficacy using KPIs tailored to luxury metrics, iterating strategies for optimal engagement.
Requirements:
  • Master's degree in Business, Marketing, or related fields, or equivalent professional experience.
  • Proven track record (7+ years) in developing high-level strategy within the luxury sector focused specifically on loyalty-driven CRM programs.
  • Demonstrated ability in developing loyalty-driven CRM strategies that translate into increased customer lifetime value and brand loyalty.
  • Expertise in personalizing client experiences at scale while maintaining an exceptional standard of service synonymous with luxury brands.


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