Central Logistics Operations Coordinator

il y a 2 jours


Le Thillay, Île-de-France Vinted Temps plein

About Vinted

Vinted is a leading online marketplace for second-hand fashion, operating in 22 markets across Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to buy and sell second-hand clothes and lifestyle items from each other, giving them a second or even third life.

Job Summary

We are seeking a Central Logistics Operations Coordinator to supervise and lead our CO Agent team, ensuring customer expectations are met and company standards are upheld. The successful candidate will be responsible for recruiting, training, and evaluating team members, setting individual and team goals, and developing team members' skills through continuous training.

Key Responsibilities

  • Recruit, train, and supervise team members
  • Set individual and team goals
  • Organize and lead regular team meetings
  • Develop team members' skills through continuous training
  • Ensure process compliance and response times
  • Optimize processes to improve service quality
  • Monitor and analyze performance indicators (KPIs)
  • Collect and analyze internal customers and DSP feedback to identify areas for improvement
  • Propose and implement corrective and preventive actions
  • Collaborate with other departments to enhance the customer experience

About You

We are looking for a candidate with excellent project management and process improvement skills, proficiency in written and oral communication techniques, and the ability to motivate and supervise a team effectively. The ideal candidate will also have excellent listening and understanding of customer needs, as well as the ability to handle stressful situations and conflicts effectively.

What We Offer

  • The opportunity to benefit from our share options programme
  • 25 working days of holiday
  • Newest MacBook models
  • Mental and emotional health support through the Mindletic app
  • Lunch voucher card
  • Private health insurance
  • Frequent team-building events
  • A personal monthly budget for shopping on Vinted

Working at Vinted

Vinted is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities, and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is 17.47 - 21.15 gross per hour.



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