Activity Operations Manager
il y a 3 semaines
NXO France is seeking an experienced Activity Operations Manager to oversee our operations in the Grand Est region. In this role, you will be responsible for the coordination of project initiatives, management of client agreements, and leadership of a team comprising approximately 15 staff members. You will collaborate closely with the Sales Director to ensure optimal customer satisfaction and business profitability.
Key Responsibilities:- Organize and prepare team activities in alignment with service requirements
- Handle escalations and resolve disputes effectively
- Serve as the primary liaison for both external and internal clients, as well as suppliers, during escalations or crisis situations
- Anticipate resource needs to achieve service goals
- Develop and implement team growth plans
- Assist team members in resolving issues by applying proactive strategies
- Assess team performance and promote skill enhancement
- Authorize administrative requests from team members (such as leave and on-call shifts)
- Track activity metrics and initiate continuous improvement processes
- Contribute to the production of activity indicators for senior management
- Occasionally engage in client presentations
This position requires regular travel.
Qualifications:The ideal candidate will hold a Master's degree in Information Technology and possess proven experience in team leadership, project oversight, or strategic contract management within the network and telecommunications sector. A keen attention to detail, a customer-centric approach, and the ability to work effectively within a team are essential.
Strong leadership and communication skills are crucial, along with the capability to provide guidance and decision-making support to team members. Familiarity with network and telecommunications technologies is required.
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