Order Management Coordinator

il y a 4 semaines


Toulouse, Occitanie, France Imerys Temps plein

The Customer Service Assistant role at Imerys involves providing exceptional customer service and ensuring the efficient management of customer orders, requests, and complaints. The ideal candidate will have strong customer orientation, business sense, and communication skills, and will be able to work closely with the Logistics team to identify alternative delivery solutions.

The successful candidate will be responsible for monitoring customer order patterns, tracking missing orders, and ensuring proactive communication with customers regarding order fulfillment. They will also contribute to the development of understanding of customers, products, and applications, and ensure that customers' real needs are satisfied at best costs for the company.

Key Responsibilities:

  • Manage customer orders, requests, and complaints efficiently
  • Monitor customer order patterns and track missing orders
  • Ensure proactive communication with customers regarding order fulfillment
  • Contribute to the development of understanding of customers, products, and applications
  • Work closely with the Logistics team to identify alternative delivery solutions


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